Tag Archives: SOCIAL

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Experts agree: Social media is ineffective in local link building

As anyone who’s tried to develop links to a local business will know, the link building game for local SEO is a very different beast to standard link building.

For a start, Domain Authority isn’t as critical as local relevance. Then there’s the realization that nofollow links are actually fine and really do count towards brand awareness.

When working on local link building, you notice that the biggest successes can be achieved by establishing connections in the local community; something that has the added, knock-on effect of improving how the local business looks in the eyes of the community.

These are things that are tried and tested, but now also verified in BrightLocal’s latest survey of local SEO experts on link building. The company asked 20 leading lights in the local SEO industry which local link building tactics worked for them, along with a host of other questions designed to give the wider industry an insight into best practices.

Links in social profiles count for nothing, nada, zip, zilch

(Respondents were allowed to pick their top three link sources)

A lot of what was found reinforces reasonably common knowledge. For example, it was unanimously agreed that links from social profiles don’t count a jot towards search rankings (see above).

Here we can see that the most active and regularly updated community and news sites are seen as the most valuable by the panel of experts. High domain authority sites are obviously helpful but it’s clear that this element isn’t as important to rankings as local relevance.

Although links from citation sites weren’t seen as particularly important to rankings, it’s worth noting that accurate citations are very much a ‘table stakes’, foundational element of local SEO. The links might not count as much toward rankings as they used to, but for reach, awareness, visibility, and getting into the places people look for local businesses, they’re still critical.

Among the reinforcement of common knowledge, there were also several surprises in the survey results. For me, personally, the biggest shock came from seeing how little these experts valued social media in the outreach process.

Don’t share, care

Experts agree: Social media is ineffective in local link building

Here’s where things get really interesting. As you can see above, 60% of the panel of 20 experts agreed that sharing on social media is ‘not very valuable’ when trying to build backlinks to local business sites.

This comes as a bit of a surprise, as social media is now one of the key ways that content creators and PR people can get their work into the hands of influencers in the local community, so I would imagine this would work as a tactic for local link building.

After seeing these results, though, I’ve reconsidered my position. This is again an area where local link building differs from standard link building, and it’s all down to the people you’re trying to get links from.

With non-local link building, you can generally assume that the people you’re trying to connect with will view social media as as relevant a communications channel as networking or email.

However, if you’re trying to build links to a local business, the sorts of places you’ll be trying to get links from (smaller, community websites, church groups, local charities) are more likely to be a bit ‘old-school’ and prefer a knock on the door, an in-person meeting, a phone call or an email over the more impersonal use of social media.

Instead, you can see above that that sponsoring charities and organizations is considered the number one strategy for local link building. So the takeaway is simple: don’t share, care.

Want to succeed with local link building outreach? Go old-school

Experts agree: Social media is ineffective in local link building

(Respondents were allowed to pick their top three link sources)

The assumption that local community sites prefer non-social forms of contact is firmly backed up by what the local SEO experts said were the most effective forms of link building outreach. As you can see above, relatively few felt that Twitter and LinkedIn outreach was effective, and Facebook outreach was an absolute non-starter.

Instead, the survey found that short, personal emails (closely followed by more detailed, personal emails) were the most effective way to do outreach for local links. In the middle we have other, more traditional outreach tactics like slow-burn relationship building, relationships through events, and phone outreach.

It’s funny to think that what matters here is not so much the content of the outreach message, it’s the platform. You could feasibly write exactly the same short, personal message in an email as in a Twitter direct message or LinkedIn InMail, but these apparently won’t be as effective as writing it in an email.

Of course, the content plays a huge part, but when the experts agree that email is the way to go, it’s hard to conceive of a reason to use social media over email when embarking on an outreach campaign.

Quality trumps quantity

Experts agree: Social media is ineffective in local link building

Finally, I’d just like to touch on link traits. A question many ask is whether quality or quantity of links is more important when it comes to link building. In the above chart, we can see that quality of links trumps quantity in a big way. In fact, 90% of respondents agreed that quality or authority of links are ‘highly valuable’ when local link building.

Of course, quality is a big factor when it comes to non-local SEO, too, but it’s interesting to see that diversity of link sources (root domains) isn’t seen as quite as important, while in non-local SEO the diversity of your linking root domains is a critical factor.

This is just another way that those experienced in non-local SEO need to adapt their strategy when tackling the more niche practice of local link building.

Conclusion

I’ve discussed some of the things I found most surprising in this research, but there are plenty of other areas covered that should give local SEOs pause. For example, all experts agreed that local link building will not get any easier in the coming year.

One thing to take away, for sure, is that local SEOs shouldn’t be putting too much focus on using social media to get backlinks to local business websites, and instead they should be focusing on developing real, personal relationships using the comparatively ‘old-school’ method of email.

It looks like it may well be a tricky year for local SEO, but hopefully, with the raft of updates Google is making to Google My Business, and the renewed focus the search engine has on local SEO, it could also be very interesting, too!

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ClickZ Buyers Guide | Bid management platform review: Kenshoo

Search Engine Watch sister publication ClickZ recently launched an innovative new series of buyers guides, created with the aim of cutting through the complexity of the martech landscape to help our readers make better decisions about vendors.

The first in the series is dedicated to bid management platforms. With more than $90 billion spent on paid search in 2017, these software packages play a vital role in deriving maximum value from a brand’s digital media budget.

The role of a bid management platform has changed significantly over the past decade, in line with the increasing sophistication of the digital media industry. Although the foundations of a successful paid media management platform remain rooted in the effective spending of AdWords budgets, the modern marketer also requires support for social media advertising, attribution modeling, and cross-channel strategy.

Earlier this week, we profiled Acquisio, one of the leading bid management platforms featured in our buyers guide. In this article, we’re going to look at another leader in the bid management space: Kenshoo.

Kenshoo Company Profile

Kenshoo has been a leader in the bid management space since 2006 and its position as a third-party vendor allows space to innovate and work with clients without the potential for bias to enter the equation. This independence also allows Kenshoo to pursue new, promising channels and functionality that makes it easier for clients to work across channels – scaling, shifting budget, and measuring results across them.

Our survey revealed Kenshoo to be the market leader for enterprise-level digital media campaigns.

Although this is a highly competitive industry with many worthy contenders, Kenshoo shaded the assessment categories that matter most to advanced search marketers. These included cross-channel campaign management, strategic insight, and paid search automation. The overall scores can be seen in the screenshot below, with 5 being the highest possible score:

ClickZ Buyers Guide | Bid management platform review: Kenshoo

Furthermore, Kenshoo’s Creative Manager for search and social adds a further dimension to the platform and places the company in a prominent position as search evolves into a more visual marketing medium.

Overall, Kenshoo’s focus is on developing technologies that make a tangible difference to their customers’ businesses.

The usage levels of its features are monitored constantly and the company’s sizeable team of engineers focuses on delivering the innovations that its customer base craves. It is this approach that leads to developments including highly effective performance forecasts, real-time reporting dashboards, and the ability to load high volumes of campaign data almost instantly.

Kenshoo: The ClickZ and SEW customer survey

Throughout the search industry‘s evolutionary process, Kenshoo has remained at the forefront of innovation. Within our customer surveys, vendor interviews, and expert consultation, Kenshoo was a consistently high scorer and was roundly praised for the features it provides for large, complex accounts.

The three areas in which Kenshoo received its highest scores in our community survey were:

ClickZ Buyers Guide | Bid management platform review: Kenshoo

In fact, Kenshoo was the leading scorer out of all platforms in our survey in the cross-channel and bid management categories.

A particular highlight was Kenshoo’s adoption of audience management for prospecting and
remarketing across Facebook and Google. This helps its clients to nurture their audience lists and gain maximum returns on their data.

Due to the development of the industry from a keyword-led approach to intent-driven audiences, this will be a core consideration for brands assessing the vendor landscape.

Search is about much more than bottom-funnel acquisition nowadays, with the advent of much more varied visual formats and the ongoing shift to video. Kenshoo’s support for emerging media formats and channels was seen as a core strength of the technology, particularly its early adoption of both Pinterest and Amazon advertising.

These campaigns can be synthesized into one strategy alongside Search, Shopping, and Social campaigns to provide strategic insight into overall performance. A natural extension of this category, and an area of increasing focus within the industry, is the availability of attribution models that elucidate campaign spend and returns by channels.

Once more, Kenshoo was among the highest scorers in this category as it is host to a range of attribution models and allows for a degree of customization by marketers, based on their company’s weighting of each channel’s significance.

Kenshoo’s bid management algorithms that deliver improved returns on cross-channel budgets also received very high scores in our survey. Recent architectural changes enable clients to analyze millions of keywords in a matter of seconds with no volume limits, a significant benefit when managing large, complex campaigns.

One highlight from the vendor interviews was the ease of use of their new Budget Manager, which allows clients to visually model a range of future scenarios based on their planned media spend across multiple channels, objectives, audiences, product categories and geographies. This capability allows marketers to plan more frequently and to quickly get answers to questions about the impact of their budget.

It is also worth noting that Kenshoo was among the three highest-scoring platforms for client support in our survey. This was driven by the company’s focus on providing expert support for enterprise accounts, with customers citing both the availability and the knowledge of their representatives as notable strengths. Kenshoo also has a large research team, with whom clients can work to dig deeper into search data and uncover new insights.

ClickZ overview: Kenshoo

Kenshoo is an effective technology that contains a multitude of advanced features that will help marketers extract maximum value from their media budget. Moreover, it provides additional value on top of the core bid management algorithms that marketers have come to expect.

By focusing on where the industry is headed and developing features that provide clients with a competitive advantage, Kenshoo looks poised to maintain its position as a market leader in this field for some time to come.

To learn more about our readers’ evaluation of the different bid management platforms featured, follow this link to download the Buyers Guide to Bid Management Tools on ClickZ.

30 ways to market your online business for free

For many people and businesses, the word ‘marketing’ conjures up visions of pricey marketing strategies and excessive expenditure.

With a high number of businesses all vying for exposure among the vast digital landscape, it can sometimes feel like fighting a losing battle, especially for those just starting out.

However, it doesn’t have to be expensive: there are plenty of free ways to market a business. In this post, we share our top tips for how to market your online business for free – 30 different ways in fact. Here goes…

1.   Capture email data

Ensure that you have a method of capturing email data from website visitors. Integrate an email sign up option onto your site and begin building a database of customer data.

You can then use this data for a range of marketing incentives, such as email marketing or creating custom audiences on Facebook for targeted advertising. (Just make sure you’re GDPR compliant…)

2.   Email marketing

You’ve got the data, now you need to do something useful with it. Start by setting up a free account with Mailchimp, and start distributing those emails.

Avoid being overly promotional and always offer something genuinely useful to the recipients. Keep the emails regular but never bombard, otherwise people will hit unsubscribe quicker than you can say ‘digital marketing’.

3.   Video marketing

You’d be mad to ignore the proliferation of video over the past few years. Jump on the bandwagon and start engaging in some video marketing.

Begin by setting up a YouTube channel. You don’t have to create Hollywood-esque movies – just a simple video blog will do. If you’ve got something useful to say, then say it on video. It also makes for highly shareable, marketable content – plonk it on your website, push it out on social, and include in your emails.

4.   Post to Facebook

It goes without saying that social media is one of the most valuable marketing tools out there. And it’s free. FREE. It’s best not to go signing up for every social media platform under the sun, just focus on those most suitable to your business.

Facebook is a viable option for almost all businesses. Unfortunately, the latest algorithm updates have made it harder than ever for businesses to gain visibility in the news feed without paying. But, you’ve got nothing to lose. Post regular updates – be engaging and exciting, don’t be too promotional, and be genuinely interesting.

5.   Interact with industry experts on Twitter

Twitter isn’t for everyone, but it does carry a whole array of benefits. It’s a great platform for engaging with industry experts and customers, as it’s a place where anyone can talk to anyone.

Respond to customer feedback, retweet the best user-generated content, and offer genuine input to industry discussions.

6.   Create an Instagram

A popular contender among social media platforms, Instagram has an ever-increasing user base.

If your business would benefit from a visual presence, then make sure you are dedicating time to building a strong Instagram account. Remember that it’s a visual platform, so carefully curated content that looks amazing is key.

7.   Generate website traffic with Pinterest

Pinterest isn’t suitable for a lot of businesses, but can work really well for some. The platform has one of the highest conversion rates in terms of converting browsers into buyers.

You can also generate significant website traffic and find out more about what your target users love.

8.   Build your network on LinkedIn

If your business is a B2B company, be sure to have a strong presence on LinkedIn. It’s also a great place for building your network. The same rules apply to LinkedIn as other social platforms – engage with relevant people and offer genuine insight.

9.   Publish to Google Plus – yes, really!

Google Plus, that strange little platform that never quite hit the big time. Yet it’s still plodding along hoping that one day, something, anything will happen that propels it into social media stardom (not likely).

Still, despite the failings of Google Plus, it is still worth getting into the habit of pushing out any new content via Google Plus. After all, it’s a product of Google and if you want to climb those rankings, we suggest keeping Google sweet.

10.   Start using Google Posts

Aim to publish regular updates via Google Posts for greater visibility in the search engine results pages. Posting to Google allows businesses to share content with people that is relevant to the search queries being inputted. It’s a great way of gaining a little extra exposure.

11.   Encourage UGC

User-generated content (UGC) is content that has been created and published by unpaid fans of your business. It’s when someone loves your product or service so much that they take it upon themselves to share their experience with friends and family, usually via social media.

UGC typically occurs naturally, but there is no harm in encouraging it – if you don’t ask you don’t get! You can highlight the best posts every week on your social media channels, and even offer prizes to customers who get featured.

And speaking of prizes…

12.   Run social media giveaways

Running social media giveaways is a sure-fire way of increasing engagement and generating new followers. Not only can it be a nice way of saying thank you to existing customers and fans, it’s also a handy way of reaching potential new customers.

Okay, so it’s not entirely cost free, as you’ll need to give away a product, but there’s no need to spend any money on top of that. Just be sure to follow all the best practices of running a giveaway.

13.   Engage with social influencers

Influencer marketing is a huge industry. For those unfamiliar with how it all works, a business pays or offers free products to a blogger or influencer who has a high following on social media. In return, the influencer shares your product on their social media channels. It’s extremely effective.

The more popular influencers can charge astronomical rates, but those with smaller followings (sometimes called “micro-influencers”) have high engagement rates and are often willing to post something in return for a free product or trial.

14.   Set up Google Search Console and Bing Webmaster Tools

If you haven’t already, then make sure you set up Google Search Console (and also Bing Webmaster Tools). Using these tools, you can view valuable information about the search terms people are using to find your website.

You can also index new pages, meaning they will show up in the search engine results pages quicker. Plus, be sure to submit an XML sitemap – it helps the search engines crawl your site.

15.   Update your Google My Business listing

Update your Google My Business listing and check that all information is accurate. Reorganize the images to ensure that only your best side is showing.

Do the same with your local listings for Bing and Yahoo. It’s also worth working on building your Google reviews, as they will help boost your rankings.

16.   Ask your customers for testimonials

On the topic of reviews, be sure to generate as many testimonials and (positive) reviews as possible.

Whether it’s via Google, TrustPilot or for a dedicated testimonials section on your website, people trust other people. You’ll have to ask your customers for these, as people don’t very often give them naturally. Just a gentle prompt will do the trick.

17.   Google Analytics

Make sure that you have Google Analytics linked up to your site. It’s a treasure trove of handy data and be sure to spend some time getting your head around it all.

See how people interact with your site, identify the pain points and discover the most popular pages. With this information you can make considered and informed changes and improvements to your site.

18.   Review Google AdWords

Google AdWords is not free. In fact, it’s incredibly expensive. But if you are already running a PPC campaign then it’s worth taking some time to review your strategy. Try rewriting some of the ads and improving your quality score to generate better results.

Sparing a little time reviewing your campaign could save you lots of money. For most of us AdWords will cost, but if you are a charity you can apply for a Google Grant of up to £10,000 to spend on AdWords!

19.   Use PR

PR is still a very powerful weapon in a marketer’s arsenal. Without hiring a dedicated PR agency, there are some steps you can take to implement a bit of PR. Following any substantial news or updates, it’s worth distributing a press release as you never know who may pick it up.

Sign up to platforms like HARO (help a reporter out) and look out for hashtags like #journorequest on Twitter, as you may be able to wrangle a mention. PR, of course, goes hand-in-hand with link-building for SEO.

20.   Contribute to forums, blogs and discussions

Part of marketing your business online is to establish yourself as a reliable industry expert and a voice of authority. In order to build this authority, take the time to contribute to relevant forums, blogs and social media discussions.

Offer genuinely helpful insight and answer questions that are being asked. People will appreciate your input and, with any luck, will convert into a customer.

21.   Speak at industry conferences

Another excellent way of building your authority and reputation as an expert within your industry, is to volunteer to speak at relevant industry conferences. It’s a great way of getting your personal and business name out there. If you’re trusted to speak at conferences, then you’ll be trusted to offer a good product or service.

22.   Content creation

It goes without saying that content creation should be central to any digital marketing strategy. If you haven’t already got a blog on your website then don’t wait a second longer. Do it. Right now.

You’ll probably have noticed that there are a disconcerting amount of blogs on the web. So don’t do what everyone else is doing; be different, be helpful and be relevant.

23.   Guest post

As well as creating content for your own site, be sure to integrate guest blogging into your marketing strategy. Only aim for relevant and high quality sites, preferably with a high domain authority and nonexistent spam score.

It’s a great way of ramping up brand exposure, but also securing links back to your website (hello better SEO rankings).

24.   Use blogging platforms

As beautiful as your website’s blog might be, it can be frustrating if your lovingly crafted content is not getting the exposure you think it deserves. Especially if you are only just starting out, it can be crushing to spend hours working on a stellar article, only for two people to read it (probably your mum and your best mate).

This is where blogging platforms, like Medium, can help increase your exposure. Just make sure that you follow the best practices for republishing content on these platforms.

25.   Carry out keyword research

If you are undertaking a full blown SEO campaign, the chances are that you are paying someone to do it, or you are already an SEO whiz, in which case you’ll (hopefully) know what you’re doing.

For the newbies, keyword research is the initial stage of any SEO campaign and can help you identify user intent and figure out what your target audience is searching for. It would take several blog posts to cover this in enough detail, but a good place to start is with this complete guide to keyword research for SEO.

26.   Optimize your metadata

Get into the habit of writing an SEO title and meta description for every page and post you publish. This is the information that will be displayed in the search engine results pages, so you need to make it as enticing and relevant as possible.

27.   Mark up your website with Schema.org structured data

In a nutshell, schema markup allows you to label the content on your site for the benefit of the search engine. It helps the search engines provide more detailed search engine results pages.

Although there is no evidence that schema markup directly improves your rankings, it will make your listing more attractive, therefore encouraging more click-throughs. And that can only be a good thing!

28.   List your business in online directories

Ensure that your business is listed in relevant online directories. There are the most popular ones, such as Yell, Yelp and Thomson Local, but there are a whole host of other industry or location-specific directories.

Make sure you add your business listing to only the directories which are relevant to your business, and ensure they aren’t spammy.

29.   Make sure your NAP are consistent

That sounds complicated but it’s really very simple. NAP stands for name, address and phone number. NAP consistency refers to the process of ensuring that all mentions of your business feature the correct information.

Do a quick search and make sure that the name, address, phone number, and any other information about your business listed online are all completely accurate and formatted consistently.

30.   Test your website with Google’s PageSpeed Insights and Mobile-Friendly Test

Finally, if you want your website to rank well and offer a fantastic user experience then it needs to be fast and mobile-friendly. Utilize Google’s free tools to check the speed of your website and whether or not it is mobile-friendly. Any red flags should be resolved as quickly as possible.

So there you have it. There’s definitely enough information here to keep you occupied for quite some time. It always helps to have a marketing budget, but these free steps are the best place to start. Good luck!

If you enjoyed this article, check out our other roundups of marketing tools and techniques you can use completely free of charge:

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Pinterest Lens one year on: Where is Pinterest’s visual search tool now?

It’s been a year since Pinterest announced the launch of Lens, its new visual search tool. How has it evolved since then?

When Pinterest Lens launched in 2017, it was the latest – and boldest – step in Pinterest’s evolution from a visual social network into a powerful visual search tool.

Pinterest knew that there was great potential to blend its “inspiration”-focused online platform, full of enticing DIY, craft, beauty and recipe ideas, with the offline world to help its users make their ideas into reality. The goal was to offer a camera search that helps you discover online what you come across in the offline world.

The idea seemed ambitious, but Pinterest made it clear at the time that its Lens technology was still developing, encouraging users to help it build a powerful tool:

“Lens is still learning, and doesn’t always recognize exactly what you’re looking for.

Lens will stay in beta as it gets even better at recognizing all the things. And that’s where you come in!

If you get results that feel a little meh, tap the new + button to add feedback and help Lens get better at finding ideas inspired by whatever you just Lensed. As more and more people help teach Lens about more and more objects, soon it will earn its way out of the beta zone.”

A year on from this announcement, how has Pinterest’s visual discovery evolved – and what has the impact of Pinterest’s Lens tool been on the wider industry?

The evolution of Lens

In a news post celebrating the one-year anniversary of Lens, Pinterest revealed some significant stats about the growth of Lens:

  • There are now twice as many Pinterest users who use Lens every day, compared to 6 months ago
  • People carry out more than 600 million visual searches with Lens every month, which marks an increase of 140% year-over-year

According to Pinterest, the more people searched, the better Lens got. Several new developments over the past year have also contributed to Lens’ growth:

  • Lens was moved to the front of Pinterest’s app and they have also created shortcuts to facilitate the fast search
  • Pinterest introduced Pincodes, a QR-code-esque technology, to help users seamlessly switch between Pinterest and the offline world
  • Lens your Look has also been launched to “bring together text and image searches in one query”, and encourage people to use Pinterest for outfit inspiration
  • A partnership with Samsung brought the Lens to the latest smartphones worldwide, while Target activated visual search to their products
  • The visual search technology now understands more than five times as many things as it did a year ago. This means that you can now search for recipes, clothes, and countless objects for your home with increasing accuracy.

What’s next for Lens

Pinterest Lens one year on: Where is Pinterest’s visual search tool now?

Pinterest has announced that their next step includes an enhanced image search that also allows you to include it in your text search. Starting with iOS apps, people will be able to include an image to their text search to make their discoveries easier.

This will help users find exactly what they’re looking for by benefiting from all the elements of a consideration journey. They can start with an object they’ve come across in an actual shop, they use Pinterest’s Lens to discover it and if they are not able to purchase it directly through a pin, they can use the image to include text search and find more details about it.

This feature is also expected to roll out to Android users soon and it aims to make visual search even more useful. It is a clever way to include the benefits of visual and text search to help both the consumers, but also the retailers in strengthening their customer journey between the online and the offline world.

The future of visual search

Pinterest Lens one year on: Where is Pinterest’s visual search tool now?

The growth of Pinterest Lens shows how visual search is steadily gaining traction as a genuine tool and not just a novelty. Pinterest is also not the only player in this space: three months after the launch of Pinterest Lens, Google debuted its own version of the tool, Google Lens.

Soon afterwards, Bing released an update to its visual search capabilities which allowed users to search for a specific object within images – a noticeably Pinterest-like feature. 

Pinterest is clearly blazing a trail in the visual search space which has left the other big players in search scrambling to catch up.

Pinterest Lens one year on: Where is Pinterest’s visual search tool now?

Pinterest Lens one year on: Where is Pinterest’s visual search tool now?

Above, Pinterest’s “search within image” feature, and below, Bing’s strikingly similar capability

Pinterest seems to be aware of its product’s value, and is heading in the right direction to make it profitable.

Pinterest already had a strong business proposition which capitalized on the fact that its users would come to its platform for inspiration on everything from fashion to design, food to furniture. With the introduction of Shoppable Pins, Pinterest was able to monetize this, allowing users to actually buy the components of their new dream house, garden or outfit. 

Now, Pinterest Lens has made that possible in the offline world, too.

Business Insider has foreseen a bright future for mobile visual search technology, releasing a new report which cites “strong evidence that mobile visual search technology will take off in the near future, including growing access to technology, strong usage rates of camera-related apps, and early indication of potential revenue growth”.

By getting into the visual search space early and investing heavily in developing the technology, Pinterest has put itself in an excellent position to be the leader in visual search going forward.

While visual search has yet to truly cross over into the mainstream, the foundations have been laid, and the statistics shared on Lens’ one-year anniversary paint a positive picture for the future.

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How to get started with Facebook advertising: A step-by-step guide

Organic success on Facebook may have become harder for brands in the past few years – and will become all the more so with the upcoming change to its News Feed – but the same doesn’t necessarily apply to its paid advertising options.

Facebook has seriously invested in presenting a large number of options for marketers and business owners who want to promote their content to reach the right audience. It’s a highly effective tool for reaching out to audiences, as long as you’re willing to part with some funds.

So if you’ve been considering making the leap over to paid Facebook promotion, here’s how to get set up with your first Facebook Ad.

First of all, you need to visit the Ads Manager. It’s where you create new ads, get an overview of your current campaigns and measure their performance.

1. Choose your objective

Facebook wants to make your advertising experience as specific as possible. That’s why it asks you from the very first step to decide on your marketing objectives.

This way, you’re able to focus on tailored results for each objective and pay for what matters most to you.

The three main types of objectives are:

  • Awareness: Generate interest in your content or your product
  • Consideration: Make the audience interested in searching for more details about your business
  • Conversion: Get the audience to purchase your product or service

These have to do with the stage that your target audience is and your expected results from this ad.

Their subcategories include:

Awareness

Brand awareness

Reach

Consideration

Traffic

Engagement

App Installs

Video views

Lead generation

Messages

Conversion

Conversions

Catalogue sales

Store visits

Which options should you choose for your campaign? If you have a new business and you want to promote it on Facebook, for example, then you would be focusing on awareness and reach.

If you want to promote your business to potential local customers, seeking for an increase in physical sales, then you are focusing on conversion and store visits.

What’s also useful is the fact that you can narrow down your focus to specific goals, like the app installs or the video views. This way you know the exact goals you’re aiming for and start examining how to achieve them.

2. Select your audience

How to get started with Facebook advertising: A step-by-step guide

Once you decide on your objective, it’s time to select your audience. This is the step in which you narrow down Facebook’s two billion users and pick the ones that are more relevant to your content.

This is one of the most useful features on Facebook’s advertising, as you’re able to focus on:

  • Core audiences: manual selection of the audience based on your set criteria
  • Custom audiences: upload your contact lists to discover an existing audience.
  • Lookalike audiences: find people similar to an existing target audience

The core audiences allow you to find a new audience based on demographics, locations, interests, and even behaviors. These could be people who are based in Florida and just had a baby, or students from Tokyo who tend to shop online.

By hyper-targeting your audiences in this way, you can give your ads the best chance of converting, all while thinking carefully about the personas you want to reach out to.

How to get started with Facebook advertising: A step-by-step guide

In addition to finding a new audience, you can use Facebook to engage an existing one.

You can use a feature called custom audiences to upload your contact lists of existing customers, or even old ones that you want to re-engage with them. This is an easy way to blend your physical activity with your online presence and develop an improved relationship with your audience.

Moreover, there is the option of finding lookalike audiences. These are people that you haven’t engaged with in the past, but they meet the criteria of your ideal audience.

3. Decide where you want to run the ad

How to get started with Facebook advertising: A step-by-step guide

What’s useful with Facebook is that your ads aren’t restricted to Facebook itself, but can also display on other Facebook-owned properties like Instagram and Messenger, and within other mobile apps via the Facebook Audience Network.

You don’t have to pick all the placements for every ad, of course. It all depends on who you want to target.

For example, if you know that your target audience are frequent mobile users, then Instagram and Messenger might be two very useful placements.

4. Set your budget

This is the step that you define the cost of your advertising campaign. The cost can be defined either by the overall amount you spend or the cost of each result you get from the ads.

The success and the cost of your ad depend on the ad auctions and how your ad performs towards your target audience and their interests. An auction takes place when a person is eligible to view your ad. If you are unsure about how auction bids work, you can set them to be automatic when creating your campaign.

If you are wondering how to make sure you’re not exceeding your budget, then you can set some limitations for your campaign. You can enter either a daily or a lifetime budget to define when your campaign should stop.

5. Pick a format

What makes Facebook Ads particularly effective is that you can pick the right format for every campaign. The variety of ad formats on offer can allow you to tailor your campaign to different objectives and target audiences.

The options include:

  • Photo: Use the power of images to tell your story
  • Video: Find engagement with the right use of image, sound, and motion

How to get started with Facebook advertising: A step-by-step guide

  • Carousel: Add more than one image or video in one ad

How to get started with Facebook advertising: A step-by-step guide

  • Slideshow: Create a series of lightweight video ads without the cost or the time of video ads. This is a quick and affordable way to create video-like ads
  • Collection: Showcase your products by telling a story in an easy and immersive way

How to get started with Facebook advertising: A step-by-step guide

  • Canvas: Aim for a full-screen, fast-loading experience that is designed for mobile

How to get started with Facebook advertising: A step-by-step guide

  • Lead ads: Use this format to make lead generation easier

How to get started with Facebook advertising: A step-by-step guide

  • Dynamic ads: Find the ideal target audience for your products in a sophisticated, automated way

How to get started with Facebook advertising: A step-by-step guide

  • Link ads: Bring more people to your website

6. Place your order

Simply put, this is the step in which you can review your ad and confirm that it’s ready to be submitted.

7. Measure your ad’s performance

How to get started with Facebook advertising: A step-by-step guide

You can analyze the performance of your ad by clicking on all your available ads. Once you find the specific one that you want to measure, you click on ‘view charts’ to get further details.

This is where you can learn more about the ad’s performance, whether it met your objectives, but also the demographics that it reached and its placement.

How to get started with Facebook advertising: A step-by-step guide

What’s useful is that the metrics are relevant to your ad’s objective. For example, an ad aimed at generating awareness is not measured by the same metrics as an ad focusing on increasing app installs.

This way, you can ensure that your budget is well spent and you’re able to track the most relevant metrics for your campaign.

This way you are able to tell the exact success of each ad to find out what worked better and what needs to be improved.

Overview

With more than two billion monthly active users available to be targeted in highly specific ways, it’s no surprise that more brands are diving into Facebook’s advertising options and discovering the different ways they can benefit from them.

The upcoming News Feed algorithm change has only increased the importance of Facebook advertising, as it can help you recover your lost reach and engagement.

However, it’s important to keep in mind that Facebook’s popularity doesn’t guarantee your ad’s success. Its numerous advertising options can make it harder to pick the right one if you don’t know exactly what you want to achieve. Stay focused on your key objectives, and try not to get distracted by shiny bells and whistles.

Focus on what’s important to your company and your campaign goals, and use the right format for your ideal target audience. If you’re still new to Facebook advertising, you can start with a small budget to test the available options until you feel more comfortable rolling your ads out on a larger scale.

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Get 2018 started with an updated multi-channel digital marketing strategy

Did you know that 15 years ago the average consumer used two touch-points when buying an item, while consumers today run through an average of almost six touch-points?

This means that reaching new customers has become significantly more complex. With new platforms and channels still emerging, consumers have more and more choices and are demanding greater attention from brands trying to reach them.

The concept of multi-channel digital marketing has gained popularity among digital marketers over the last few years as brands and agencies have realized that one-off campaigns targeting potential customers on only one channel at a time no longer cut it.

In this article, we will examine updated multi-channel digital marketing tools and effective strategies; but before we do, let’s clarify what multi-channel marketing actually means.

What is multi-channel digital marketing?

“Multi-channel marketing is the implementation of a single strategy across multiple channels or platforms, thus maximizing opportunities to interact with prospective customers,” according to digital marketing agency Emarsys.

While as marketers we try to best predict how and where our customers might interact with us, giving them a choice — a say in the matter — leads to higher conversions. This requires casting a wide net of orchestrated touch-points and repeating your brand message across various channels, but ultimately improves your chance to raise customer awareness and let the message sink in to actually have an effect.

Let’s take a look at a handful of channels that effectively support a multitude of touch points and provide your customers with choice in selecting their preferred channel.

Social media

The advantage of social media is that it can be utilized as both introductory (initial interest) as well as retargeting channel leading a new customer further down the sales funnel.

Eyeballs through content

Facebook is a fantastic method to fill the top of your funnel with visitors.  Whether you amplify content or gain people’s attention through Facebook live or other multimedia ads, it’s crucial to think about what your target customer might be interested in and then tailor content to their desires.

This doesn’t mean that you should advertise for your product right in the article or video, but rather cover topics that might interest potential customers and ultimately lead to your product page. At the top of the funnel, the goal is to create that first touchpoint which will enable you to start marketing to them through other channels, particularly email and remarketing.

Get 2018 started with an updated multi-channel digital marketing strategy

Generating leads

Another helpful Facebook tool comes in handy at this stage of the sales funnel, especially if you run an ecommerce business — it’s called Dynamic Product Ads. These ads “automatically promote products to people who have expressed interest on your website, in your app or elsewhere on the internet,” according to Facebook.

You can even upload your product catalog to Facebook and after setting up the campaign, the social network will handle the rest (such as matching people with the right product).

Email

While social media is very effective as both introductory and retargeting channel, emails are most effective when retargeting potential customers.

Chances are that by the time someone has provided their e-mail address, you have some idea of what they are interested in and looking for, thanks to your “eyeballs through content” campaign as discussed above. So crafting effective e-mails addressing their potential pain points should be a little easier now.

Crucial to making e-mail marketing successful is to make sure its content aligns with your overall campaign message. A recent case study confirmed that “Coordinating messaging across channels resulted in reaching customers who were 22% more likely to purchase than those only reached by email.”

AdWords

You can craft AdWords campaigns to function at the top, middle, and bottom of the funnel.  At the top, you can create broad match modified campaigns focusing on identifying exactly what keywords people search for in your space.

As part of your exploratory campaigns, you can also look for lateral keywords of interest that can help you understand exactly what your audience is looking for.

At the middle of the funnel, you have people who are interested in the products or services you are offering so you serve them the most targeted ads.  Traditional AdWords campaigns tend to belong to this stage of the funnel.  At the bottom of the funnel, you can use AdWords remarketing to continue creating additional touchpoints after consumers have visited your site.

Smart marketers use AdWords Ad Extensions to include interactive and clickable information right on top of the ad, such as coupons, phone numbers, and text message extensions. Making these marketing tools available right inside the ad can cut down significantly on the number of steps in your sales funnel.

By clicking on the coupon, for example, customers could be enticed to walk right into a physical location to pick up the product they are getting a discount on. Clicking on the phone number or text extension, on the other hand, could connect them directly to customer service, who in turn can answer any remaining questions and, thus, increase purchase intent.

SMS/Text messaging

Speaking of text messages: retargeting potential customers is not restricted to e-mails and Google AdWords. Text messaging (SMS) is another way — and an increasingly popular one — to lead consumers further down the sales funnel.

Let’s say your Facebook or Twitter ad asked potential new customers to “opt-in,” which they did using their social media accounts. Most social networks now require mobile phone numbers when users first sign up. This information will be available to you as well if you are setting up ads through these social networks.

You now have the opportunity to text your lead and interact with them on a channel that has so far not been saturated by marketers. It also provides a much more intimate environment, which could help build trust.

Get 2018 started with an updated multi-channel digital marketing strategy

You can easily set up text message campaigns with tools like Autopilot and TextMagic; and you should, too, because text message opens are as high as 99% among mobile users. Key is to let potential leads opt in voluntarily as opposed to being contacted via text out of the blue. Also, a good next step might be asking for permission to set up a phone call to continue the conversation.

Text messages can also be useful when sending out reminders for live events or webinars, which some of your new customers might have signed up for, but are about to miss because they forgot putting it in their calendars.

Putting it all together

As you can see, none of the marketing tools listed above are particularly effective in this day and age if you keep them isolated. Google AdWords can lead to customer service conversions; social media can lead to email and text message opt-ins; email in turn can be reinforced by text messages, which could lead back to customer service.

That’s why a consistent brand message as well as consistent quality of content, service, and customer experience across all channels is essential. Future customers should get a sense of familiarity at every turn of the sales funnel if you are to build a trustworthy relationship with them.

Coordinating this rather significant number of communication channels seems like a daunting and expensive task; but don’t worry, even with a low budget you can implement these multi-channel marketing strategies.

One final thought: all the marketing in the world is for naught if you do not measure and analyze key data. This includes customer profile characteristics (like demographics and psychographics) and customer behavior to narrow down your target audience.

In addition to this data, keeping track of conversion rates between the various platforms will help you measure success and create a continuously more effective multi-channel digital marketing strategy.

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Facebook kills off news: Publishers panic, try to remember how to do SEO

By now you’ve no doubt heard the news that’s been shaking up the internet since late last week.

But in case you just came back online after a week-long internet blackout, here’s what’s happening: on Thursday 11th January, Facebook announced a major change to the way posts are ranked in News Feed.

In order to promote more “meaningful” interaction with friends and family, Facebook said that it would “prioritize posts from friends and family over public content … including videos and other posts from publishers or businesses”.

In general, brands have not tended to rely on Facebook for traffic since it dramatically reduced the organic reach of branded content a little over three years ago, forcing brands to pay for reach or go elsewhere for traffic. However, publishers have long been the exception to that rule, with Facebook acting as a huge – and vital – source of referral traffic to publishers’ websites.

This has led many publishers to plan their strategy and output directly around Facebook (see: the much-derided media “pivot to video”, which was driven in large part by Facebook). But Facebook’s announcement of Thursday has put paid to all of that – or at least, put a big dent in the potential traffic that publishers can earn from its platform.

Deprived of referral traffic from Facebook, will publishers be turning en masse back to SEO to restore their fortunes? Let’s look at some of the broader industry shifts underpinning this change, and what it means for the importance of search for publishers.

Trading places: Google is back on top for referral traffic

The truth is that Facebook’s referral traffic to publishers has been in decline for some time now. According to data from digital analytics company Parse.ly, the percentage of external traffic that Facebook provides to publishers decreased from 40% to 26% between January 2017 and January 2018, while Google’s rose from 34% to 44% over the same period.

This means that in a direct reversal of 2015, when Facebook rocked the industry by overtaking Google as a source of referral traffic for publishers, Google is now back in the number one spot. And this all happened before Facebook’s News Feed announcement even took place.

Publishers have also been seeing more traffic from Google’s Accelerated Mobile Pages (AMP) than Facebook equivalent Instant Articles, another situation that reversed itself over the last year. According to Parse.ly, publisher traffic from AMP increased from 4.72% in January 2017 to 11.78% in November 2017, while Instant Articles declined from 10.31% of publisher traffic in January down to 8.54% in November.

Facebook kills off news: Publishers panic, try to remember how to do SEO

When Facebook overtook Google for referral traffic back in 2015, this seemed to herald the dawn – or perhaps the zenith – of a new age of social sharing and publishing, in which social media was the new search.

At a Content Marketing Association Digital Breakfast in June 2016, veteran digital journalist Adam Tinworth remarked that social networks had taken over the search engine’s traditional role of “finding something to read” online. As a result, Google and other search engines moved into more of an “answer engine” role, moving away from search towards a single, definitive answer to users’ queries.

So with Google back on top for referral traffic, are we seeing a return to the status quo?

The Google-Facebook merry-go-round

In fact, Google and Facebook’s continual back-and-forth is the status quo. They have been chasing each other around in circles for years now, each taking it in turns to try their hand at the other’s specialist area.

Google experimented with social networking; Facebook became the go-to place to find content. Both launched lightning-fast takes on the mobile web – Accelerated Mobile Pages and Instant Articles – in 2015 with a global roll-out in 2016. Now, Facebook is returning to its “roots” of showing you what your family and friends are up to, while the latest updates to Google’s smart assistant indicate that Google is moving back into surfacing content.

Facebook kills off news: Publishers panic, try to remember how to do SEO

Google and Facebook: Destined to chase each other in circles for eternity
(Image by monstreh, available via CC0)

In other words, this is just the most recent step in a dance that has been going on for more than 10 years. Facebook might have ceded some ground to Google in the realm of referral traffic to publishers, partly in a bid to rid itself of the fake news scandal that has dogged it since mid to late 2016.

However, the two continue to vie for dominance in countless other areas, such as artificial intelligence, smart home hubs, digital assistants, and advertising. Facebook continues to drive its investment in online video, encroaching on Google-owned YouTube’s territory, while Google recently announced a new foray into social publishing with Google Stamp.

At the height of the fake news controversy, Google and Facebook’s names frequently appeared side-by-side, with both companies accused of peddling false information to their users and perpetrating the “filter bubble” that allows fake news to thrive.

As a result, some have speculated that Google might now follow in Facebook’s footsteps and take steps to distance itself from publishers.

However, Google is already taking action – or at least appearing to take action – against fake news on its search engine by implementing ‘fact-checking’ labels, partnering with the International Fact-Checking Network to combat misinformation, and purging questionable overseas websites that mask their country of origin from Google News.

Unless there is another significant wave of backlash over fake news to force Google’s hand, it seems likely that Google will take the “win” over Facebook and avoid jeopardizing its relationship with publishers – particularly given its recent moves to become more publisher-friendly by supporting paywalled content.

Meanwhile, publishers need to work out how to reconfigure their online strategy with Facebook much less in the picture. Will we be seeing a newfound reliance on SEO and search marketing?

Publishers: time to learn from SEO

Publishers are about to find themselves in the very same position that brand marketers found themselves at the end of 2014, when Facebook announced that it was killing off organic reach for brand Pages. Just like publisher referral traffic now, brand Page reach had been in steady decline for some time, and the Facebook announcement only confirmed what many already suspected was coming.

At the time, brands were forced to abandon a marketing model that relied on free promotion from Facebook pages with hundreds of thousands of Likes, and instead pay for advertising or go elsewhere for their traffic. Sound familiar?

The situation with publishers is therefore nothing new, but is still a huge blow for media organizations who have developed a “social-first” strategy over the years and rely on Facebook as a primary source of traffic.

Following the news that Google had overtaken Facebook as a source of referral traffic, Adam Tinworth blogged: “Business models dependent on Facebook growth are dead in the water, unless you can afford to buy that growth.

“Publishers will need a renewed focus on SEO — especially those that have been social-first.”

Writing for The Drum, founder and managing director of 93digital, Alex Price, observed that Facebook was following Google in “placing its long-term bet on quality [content]”, singling out Facebook-driven publications like 9GAG, Unilad and The Lad Bible as most likely to suffer from the change.

“If I were them, I would be thinking hard about the teams of people I employ to churn out social media content and how sustainable that now is.”

He added that publishers would need to focus on retention and repeat visits to drive long-term value, and optimize the experience of their website, particularly on mobile, in order to build a sustainable source of revenue in the post-Facebook age.

Publish quality content, increase engagement, optimize for mobile… if you’re in SEO, this list will be starting to sound very familiar. It’s a mantra that the search industry has been repeating for years.

High-quality publishers are likely doing most of these things already, so their task will be to ramp up those efforts while diversifying their sources of traffic beyond Facebook. This will stand them in good stead on the search engine results page and beyond.

For lower-quality social publishers, things might not be so easy. After all, these publications evolved specifically to cater to a social sharing environment, which will soon no longer exist.

Much like the brand Pages of yore with hugely inflated Like counts, publishers will need to figure out how to deliver a message of real value to consumers, or risk disappearing altogether.

How to make sure your social media marketing is on track for 2018

A new year brings new challenges in social media marketing. Luckily, this is the best time of the year to review your social strategy.

2018 is officially here and this means that we need to plan our social media strategy for the year ahead. Every new year requires the necessary adjustments to ensure that we’re still using every social platform effectively.

If your social media marketing didn’t go as planned in 2017, this is the perfect opportunity to analyse what went wrong.

If you had a successful year with your social strategy last year, then you can still explore new ideas and achieve further success in 2018.

We’ve created a checklist to help you review your social media marketing and keep on top of the latest trends.

1. Analyze audience

Are you reaching the right audience? A closer look at Audience Insights on each platform can help you understand if you need to expand or narrow down your reach.

2. Analyze the platforms that you’re using

Use your insights from the past year to assess the effectiveness of each platform in reaching your goals. You don’t have to be active on every social network if it isn’t working for you – now is a good time to assess if you want to dial it back on certain platforms, or even stop using them altogether.

3. Measure your existing ROI

What’s your current social media ROI? Is it where you need it to be? Analyse your return on investment and get ready to set your expectations for 2018.

4. Review KPIs

Do your KPIs fit your goals for 2018? Now is a good time to update your KPIs if you want to change your social media marketing and strategy. Use your last year as a benchmark and aim for more ambitious, yet still realistic, targets.

5. Organize your new social calendar

It’s the right time to plan ahead and update your social calendar with the upcoming campaigns. Save time during the year by keeping an overview of what’s coming up.

6. Review the frequency of your social posting

Are you creating enough content? Do you create too much? Explore whether you need to focus on quality rather than quantity.

For example, Twitter may need more content than Facebook or Instagram, but you should still test whether your posts lead to the desired level of engagement. If not, reducing their frequency might lead to more people interacting with the posts you do make.

7. Mix up your content

Are you creating different content types? Maybe you can make 2018 the year that you invest in video, or experiment with GIFs in your brand marketing. Mixing up your content types can liven up your social presence, as well as taking advantage of the trend towards more visual content on the web.

It doesn’t have to create more work for you – some smart repurposing of your existing content can convert it into different formats without much additional effort.

8. Align social media with UX

If you’re using social media as a means of funneling people onto your website, whether through paid social media or organically, remember that the user experience of the destination is just as important as crafting the right campaign messaging.

If you want to bring new people to your landing pages, you need to make it as easy as possible for them to navigate and proceed to the next steps.

9. Optimize your social content for SEO

Social media may not be an official ranking factor for SEO, but it can still contribute to your authority. Build your social presence, aim for engagement and add genuine value to your content.

10. Involve social media in your marketing funnel

As social reporting becomes more advanced, it’s easier to analyse whether social media brings you any conversions. Add to your new year’s resolutions to improve your ROI and improve the number of conversions that come from social media. A closer look at the leads’ journey will help analyse how social media contribute to your marketing goals.

11. Align social media with your business goals

Is your social presence reflecting your goals? If your marketing strategy is focusing this year more on engagement rather than awareness, how can you use social media to reach this goal?

Also, if your business needs to improve sales, how can you use social media to make it the first point of contact for potential leads? If you start aligning your social media marketing with your business goals, you can reduce the likelihood of wasting your time with your social posts.

The major social media trends of 2018

If we had to predict the biggest trends in social media for 2018, we’d focus on these:

The (continuing) rise of Instagram Stories

Instagram has seen great growth in 2017, and all the latest features indicate that it’s gearing towards an even more successful year. As it’s already one of the most popular platforms for users, brands are flocking there to make the most of its engagement.

Appealing visual content will be crucial, especially after Instagram’s decision to get rid of the chronological news feed. This means that brands need to try harder to show up in users’ newsfeeds.

The biggest bet of the year for Instagram is Stories and their impressive growth over the past year. There have been more than 300 million daily active Stories users and many brands have already experimenting with campaign promotion through Stories.

What makes this feature even more interesting now is the fact that Instagram has recently introduced “Highlights”, which allows users to retain their Stories for more than 24 hours. For marketers, this means that if you feel that a particular story could be used for a longer period, whether it’s for engagement, product promotion, or a live coverage, then you can highlight it to showcase it on your profile.

As Stories were designed as an ephemeral feature, it will be interesting to see if their popularity remains now that is no longer the case. However, for brands, Highlights provide a great opportunity to benefit from this engaging feature over a longer period of time.

Video marketing

Video content has been used quite extensively on social platforms during 2017. As more tools show up to simplify the creation of video content, 2018 is a great year to be investing in video.

The best videos combine eye-catching visuals and an engaging narrative to grab the user’s attention and keep it for a longer period than text and even images can achieve. However, just because you’ve produced a video doesn’t necessarily mean you can achieve this.

It’s important to keep in mind that most successful videos are:

    • Short
    • Use captions
    • Capture the audience’s attention from the first seconds
    • Tell a story to keep the audience interested

Moreover, it might be a good idea to experiment with videos of different lengths to test what works better for each platform. Different social audiences respond to different types of content, and you don’t have to post the same video on every single network.

How about creating a full-length video and splitting it accordingly for every social platform?

Augmented reality as part of social media

During 2017, we’ve seen the rise of Augmented Reality in social media, with Snapchat and Instagram investing in filters and fun yet engaging features. Snapchat is already monetizing its AR Lenses by making them available to brands, and Instagram is sure to quickly follow suit.

Moreover, we predict that 2018 will be the year that it becomes much easier to create AR content. Facebook has already introduced AR Studio, and Snapchat has launched their own Lens Studio, in a bid to facilitate the creation of AR content on their platforms.

Both are aiming to make AR content accessible to a wider audience, increasing the opportunities for engaging content. As with Pokemon Go, more brands are ready to explore how AR can improve their digital strategy and we’re expecting more successful use cases during 2018.

Chatbots for customer service

Facebook’s chatbots have also seen growth in 2017, with more than 100,000 monthly active bots now in use across the site.

Despite some initial concerns by marketers as to whether a bot can be used as part of a social strategy, more brands have quickly realised that a successful bot can improve customer service. Whether it be to provide information, answer questions, or allow customers to more easily place an order, there are several ways to involve a bot in your digital strategy.

However, while bots can save you time and be helpful, it’s equally important to maintain a human element in your interactions. Many brands have seen success with a hybrid strategy of letting bots deal with straightforward queries, and passing the interaction on to a human agent if it requires more intricate handling.

Overview

All in all, social media marketing in 2018 is a much more complicated beast, a far cry from the days when we would count Likes as an indication of success.

From social video to ephemeral content, augmented reality to intelligent chatbots, the components of social media marketing are unlike any other marketing channel, and as such they require a thorough knowledge of the overarching trends and how to apply them, an understanding of the different platforms, specific goals and dedicated tracking of the important metrics.

A closer look at the latest trends now will save you time spent trying to decide where to focus your efforts further down the line. Of course, this doesn’t mean that you can’t pivot and readjust your priorities at a later stage. Take advantage of the start of the year to get ready for another successful year in your social media marketing efforts.

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How to make sure your social media marketing is on track for 2018

A new year brings new challenges in social media marketing. Luckily, this is the best time of the year to review your social strategy.

2018 is officially here and this means that we need to plan our social media strategy for the year ahead. Every new year requires the necessary adjustments to ensure that we’re still using every social platform effectively.

If your social media marketing didn’t go as planned in 2017, this is the perfect opportunity to analyse what went wrong.

If you had a successful year with your social strategy last year, then you can still explore new ideas and achieve further success in 2018.

We’ve created a checklist to help you review your social media marketing and keep on top of the latest trends.

1. Analyze audience

Are you reaching the right audience? A closer look at Audience Insights on each platform can help you understand if you need to expand or narrow down your reach.

2. Analyze the platforms that you’re using

Use your insights from the past year to assess the effectiveness of each platform in reaching your goals. You don’t have to be active on every social network if it isn’t working for you – now is a good time to assess if you want to dial it back on certain platforms, or even stop using them altogether.

3. Measure your existing ROI

What’s your current social media ROI? Is it where you need it to be? Analyse your return on investment and get ready to set your expectations for 2018.

4. Review KPIs

Do your KPIs fit your goals for 2018? Now is a good time to update your KPIs if you want to change your social media marketing and strategy. Use your last year as a benchmark and aim for more ambitious, yet still realistic, targets.

5. Organize your new social calendar

It’s the right time to plan ahead and update your social calendar with the upcoming campaigns. Save time during the year by keeping an overview of what’s coming up.

6. Review the frequency of your social posting

Are you creating enough content? Do you create too much? Explore whether you need to focus on quality rather than quantity.

For example, Twitter may need more content than Facebook or Instagram, but you should still test whether your posts lead to the desired level of engagement. If not, reducing their frequency might lead to more people interacting with the posts you do make.

7. Mix up your content

Are you creating different content types? Maybe you can make 2018 the year that you invest in video, or experiment with GIFs in your brand marketing. Mixing up your content types can liven up your social presence, as well as taking advantage of the trend towards more visual content on the web.

It doesn’t have to create more work for you – some smart repurposing of your existing content can convert it into different formats without much additional effort.

8. Align social media with UX

If you’re using social media as a means of funneling people onto your website, whether through paid social media or organically, remember that the user experience of the destination is just as important as crafting the right campaign messaging.

If you want to bring new people to your landing pages, you need to make it as easy as possible for them to navigate and proceed to the next steps.

9. Optimize your social content for SEO

Social media may not be an official ranking factor for SEO, but it can still contribute to your authority. Build your social presence, aim for engagement and add genuine value to your content.

10. Involve social media in your marketing funnel

As social reporting becomes more advanced, it’s easier to analyse whether social media brings you any conversions. Add to your new year’s resolutions to improve your ROI and improve the number of conversions that come from social media. A closer look at the leads’ journey will help analyse how social media contribute to your marketing goals.

11. Align social media with your business goals

Is your social presence reflecting your goals? If your marketing strategy is focusing this year more on engagement rather than awareness, how can you use social media to reach this goal?

Also, if your business needs to improve sales, how can you use social media to make it the first point of contact for potential leads? If you start aligning your social media marketing with your business goals, you can reduce the likelihood of wasting your time with your social posts.

The major social media trends of 2018

If we had to predict the biggest trends in social media for 2018, we’d focus on these:

The (continuing) rise of Instagram Stories

Instagram has seen great growth in 2017, and all the latest features indicate that it’s gearing towards an even more successful year. As it’s already one of the most popular platforms for users, brands are flocking there to make the most of its engagement.

Appealing visual content will be crucial, especially after Instagram’s decision to get rid of the chronological news feed. This means that brands need to try harder to show up in users’ newsfeeds.

The biggest bet of the year for Instagram is Stories and their impressive growth over the past year. There have been more than 300 million daily active Stories users and many brands have already experimenting with campaign promotion through Stories.

What makes this feature even more interesting now is the fact that Instagram has recently introduced “Highlights”, which allows users to retain their Stories for more than 24 hours. For marketers, this means that if you feel that a particular story could be used for a longer period, whether it’s for engagement, product promotion, or a live coverage, then you can highlight it to showcase it on your profile.

As Stories were designed as an ephemeral feature, it will be interesting to see if their popularity remains now that is no longer the case. However, for brands, Highlights provide a great opportunity to benefit from this engaging feature over a longer period of time.

Video marketing

Video content has been used quite extensively on social platforms during 2017. As more tools show up to simplify the creation of video content, 2018 is a great year to be investing in video.

The best videos combine eye-catching visuals and an engaging narrative to grab the user’s attention and keep it for a longer period than text and even images can achieve. However, just because you’ve produced a video doesn’t necessarily mean you can achieve this.

It’s important to keep in mind that most successful videos are:

    • Short
    • Use captions
    • Capture the audience’s attention from the first seconds
    • Tell a story to keep the audience interested

Moreover, it might be a good idea to experiment with videos of different lengths to test what works better for each platform. Different social audiences respond to different types of content, and you don’t have to post the same video on every single network.

How about creating a full-length video and splitting it accordingly for every social platform?

Augmented reality as part of social media

How to make sure your social media marketing is on track for 2018

During 2017, we’ve seen the rise of Augmented Reality in social media, with Snapchat and Instagram investing in filters and fun yet engaging features. Snapchat is already monetizing its AR Lenses by making them available to brands, and Instagram is sure to quickly follow suit.

Moreover, we predict that 2018 will be the year that it becomes much easier to create AR content. Facebook has already introduced AR Studio, and Snapchat has launched their own Lens Studio, in a bid to facilitate the creation of AR content on their platforms.

Both are aiming to make AR content accessible to a wider audience, increasing the opportunities for engaging content. As with Pokemon Go, more brands are ready to explore how AR can improve their digital strategy and we’re expecting more successful use cases during 2018.

Chatbots for customer service

How to make sure your social media marketing is on track for 2018

Facebook’s chatbots have also seen growth in 2017, with more than 100,000 monthly active bots now in use across the site.

Despite some initial concerns by marketers as to whether a bot can be used as part of a social strategy, more brands have quickly realised that a successful bot can improve customer service. Whether it be to provide information, answer questions, or allow customers to more easily place an order, there are several ways to involve a bot in your digital strategy.

However, while bots can save you time and be helpful, it’s equally important to maintain a human element in your interactions. Many brands have seen success with a hybrid strategy of letting bots deal with straightforward queries, and passing the interaction on to a human agent if it requires more intricate handling.

Overview

All in all, social media marketing in 2018 is a much more complicated beast, a far cry from the days when we would count Likes as an indication of success.

From social video to ephemeral content, augmented reality to intelligent chatbots, the components of social media marketing are unlike any other marketing channel, and as such they require a thorough knowledge of the overarching trends and how to apply them, an understanding of the different platforms, specific goals and dedicated tracking of the important metrics.

A closer look at the latest trends now will save you time spent trying to decide where to focus your efforts further down the line. Of course, this doesn’t mean that you can’t pivot and readjust your priorities at a later stage. Take advantage of the start of the year to get ready for another successful year in your social media marketing efforts.

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How to make sure your social media marketing is on track for 2018

A new year brings new challenges in social media marketing. Luckily, this is the best time of the year to review your social strategy.

2018 is officially here and this means that we need to plan our social media strategy for the year ahead. Every new year requires the necessary adjustments to ensure that we’re still using every social platform effectively.

If your social media marketing didn’t go as planned in 2017, this is the perfect opportunity to analyse what went wrong.

If you had a successful year with your social strategy last year, then you can still explore new ideas and achieve further success in 2018.

We’ve created a checklist to help you review your social media marketing and keep on top of the latest trends.

1. Analyze audience

Are you reaching the right audience? A closer look at Audience Insights on each platform can help you understand if you need to expand or narrow down your reach.

2. Analyze the platforms that you’re using

Use your insights from the past year to assess the effectiveness of each platform in reaching your goals. You don’t have to be active on every social network if it isn’t working for you – now is a good time to assess if you want to dial it back on certain platforms, or even stop using them altogether.

3. Measure your existing ROI

What’s your current social media ROI? Is it where you need it to be? Analyse your return on investment and get ready to set your expectations for 2018.

4. Review KPIs

Do your KPIs fit your goals for 2018? Now is a good time to update your KPIs if you want to change your social media marketing and strategy. Use your last year as a benchmark and aim for more ambitious, yet still realistic, targets.

5. Organize your new social calendar

It’s the right time to plan ahead and update your social calendar with the upcoming campaigns. Save time during the year by keeping an overview of what’s coming up.

6. Review the frequency of your social posting

Are you creating enough content? Do you create too much? Explore whether you need to focus on quality rather than quantity.

For example, Twitter may need more content than Facebook or Instagram, but you should still test whether your posts lead to the desired level of engagement. If not, reducing their frequency might lead to more people interacting with the posts you do make.

7. Mix up your content

Are you creating different content types? Maybe you can make 2018 the year that you invest in video, or experiment with GIFs in your brand marketing. Mixing up your content types can liven up your social presence, as well as taking advantage of the trend towards more visual content on the web.

It doesn’t have to create more work for you – some smart repurposing of your existing content can convert it into different formats without much additional effort.

8. Align social media with UX

If you’re using social media as a means of funneling people onto your website, whether through paid social media or organically, remember that the user experience of the destination is just as important as crafting the right campaign messaging.

If you want to bring new people to your landing pages, you need to make it as easy as possible for them to navigate and proceed to the next steps.

9. Optimize your social content for SEO

Social media may not be an official ranking factor for SEO, but it can still contribute to your authority. Build your social presence, aim for engagement and add genuine value to your content.

10. Involve social media in your marketing funnel

As social reporting becomes more advanced, it’s easier to analyse whether social media brings you any conversions. Add to your new year’s resolutions to improve your ROI and improve the number of conversions that come from social media. A closer look at the leads’ journey will help analyse how social media contribute to your marketing goals.

11. Align social media with your business goals

Is your social presence reflecting your goals? If your marketing strategy is focusing this year more on engagement rather than awareness, how can you use social media to reach this goal?

Also, if your business needs to improve sales, how can you use social media to make it the first point of contact for potential leads? If you start aligning your social media marketing with your business goals, you can reduce the likelihood of wasting your time with your social posts.

The major social media trends of 2018

If we had to predict the biggest trends in social media for 2018, we’d focus on these:

The (continuing) rise of Instagram Stories

Instagram has seen great growth in 2017, and all the latest features indicate that it’s gearing towards an even more successful year. As it’s already one of the most popular platforms for users, brands are flocking there to make the most of its engagement.

Appealing visual content will be crucial, especially after Instagram’s decision to get rid of the chronological news feed. This means that brands need to try harder to show up in users’ newsfeeds.

The biggest bet of the year for Instagram is Stories and their impressive growth over the past year. There have been more than 300 million daily active Stories users and many brands have already experimenting with campaign promotion through Stories.

What makes this feature even more interesting now is the fact that Instagram has recently introduced “Highlights”, which allows users to retain their Stories for more than 24 hours. For marketers, this means that if you feel that a particular story could be used for a longer period, whether it’s for engagement, product promotion, or a live coverage, then you can highlight it to showcase it on your profile.

As Stories were designed as an ephemeral feature, it will be interesting to see if their popularity remains now that is no longer the case. However, for brands, Highlights provide a great opportunity to benefit from this engaging feature over a longer period of time.

Video marketing

Video content has been used quite extensively on social platforms during 2017. As more tools show up to simplify the creation of video content, 2018 is a great year to be investing in video.

The best videos combine eye-catching visuals and an engaging narrative to grab the user’s attention and keep it for a longer period than text and even images can achieve. However, just because you’ve produced a video doesn’t necessarily mean you can achieve this.

It’s important to keep in mind that most successful videos are:

    • Short
    • Use captions
    • Capture the audience’s attention from the first seconds
    • Tell a story to keep the audience interested

Moreover, it might be a good idea to experiment with videos of different lengths to test what works better for each platform. Different social audiences respond to different types of content, and you don’t have to post the same video on every single network.

How about creating a full-length video and splitting it accordingly for every social platform?

Augmented reality as part of social media

During 2017, we’ve seen the rise of Augmented Reality in social media, with Snapchat and Instagram investing in filters and fun yet engaging features. Snapchat is already monetizing its AR Lenses by making them available to brands, and Instagram is sure to quickly follow suit.

Moreover, we predict that 2018 will be the year that it becomes much easier to create AR content. Facebook has already introduced AR Studio, and Snapchat has launched their own Lens Studio, in a bid to facilitate the creation of AR content on their platforms.

Both are aiming to make AR content accessible to a wider audience, increasing the opportunities for engaging content. As with Pokemon Go, more brands are ready to explore how AR can improve their digital strategy and we’re expecting more successful use cases during 2018.

Chatbots for customer service

Facebook’s chatbots have also seen growth in 2017, with more than 100,000 monthly active bots now in use across the site.

Despite some initial concerns by marketers as to whether a bot can be used as part of a social strategy, more brands have quickly realised that a successful bot can improve customer service. Whether it be to provide information, answer questions, or allow customers to more easily place an order, there are several ways to involve a bot in your digital strategy.

However, while bots can save you time and be helpful, it’s equally important to maintain a human element in your interactions. Many brands have seen success with a hybrid strategy of letting bots deal with straightforward queries, and passing the interaction on to a human agent if it requires more intricate handling.

Overview

All in all, social media marketing in 2018 is a much more complicated beast, a far cry from the days when we would count Likes as an indication of success.

From social video to ephemeral content, augmented reality to intelligent chatbots, the components of social media marketing are unlike any other marketing channel, and as such they require a thorough knowledge of the overarching trends and how to apply them, an understanding of the different platforms, specific goals and dedicated tracking of the important metrics.

A closer look at the latest trends now will save you time spent trying to decide where to focus your efforts further down the line. Of course, this doesn’t mean that you can’t pivot and readjust your priorities at a later stage. Take advantage of the start of the year to get ready for another successful year in your social media marketing efforts.