Tag Archives: remarketing

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The 2018 guide to B2B sales, Part 2: Segmentation, content, and nurtures

In Part 1 of this series, I broke down how to effectively use different channels for B2B efforts –  from demand generation channels like Facebook, LinkedIn, and Pinterest to get in front of highly relevant audiences to paid search to capitalize on audiences with intent.

I also touched on optimizing the landing pages/content you should deliver to these audiences.

In this post, I’ll cover creating smart segmentation, and making use of the right content for mid-funnel remarketing and your overall nurture.

Let’s start by assuming you’ve brought relevant audiences onto your web property, and they haven’t yet converted – but you have cookied them with pixels placed on the site, and you’ve built an audience for remarketing purposes. The first thing you’ll want to do is…

Create smart segmentation

If you’ve followed best practices so far, the users in your remarketing pool have hit different content and landing pages on your site, depending on what you deemed most relevant to them. And their entry points can be very useful in segmenting your remarketing lists.

Rather than just having a catch-all remarketing list for all visitors, create segmented audiences that can accommodate more tailored content. Here are some examples of how you want to think about audience development/segmentation:

  • Industry-specific audiences (if you have landing pages or content relevant to certain industries)
  • Type of content consumed (demo, whitepaper, lead form, etc.) – this allows you to ensure you don’t serve the same content to these audiences as you leverage mid-funnel remarketing to push them down the funnel.
  • Intent level of keywords – are the users in the research phase? Ready to look for purchase options? The B2B purchase process can be a long one, so look for layers and ways to address users at different points of the funnel.

Employ mid-funnel remarketing

I’ll say it again: one of the most unique things about B2B products and services is the fact that the buying process is so long – often because of the high product price point and the level of impact of your service or offering.

B2B decisions aren’t made lightly, which is why I emphasize the educational process, the need to continuously convince the user why you are right for them, and the effectiveness of keeping your product/service top of mind as users move toward a decision.

With the your newly created segmented audiences, you can craft a more precise strategy to serve content and messaging that will push users down the funnel to help them become more qualified leads and, eventually, customers. Think about relevant whitepapers, testimonials, and case studies that show the impact of your offering/service/product to prove your credibility and value.

A final note about remarketing: always take a multichannel approach by leveraging both GDN and paid social so you can meet the audiences where they choose to go.

The 2018 guide to B2B sales, Part 2: Segmentation, content, and nurtures

Always-on nurture

Your users won’t stop browsing the web, so your nurture efforts shouldn’t stop either. Segment your audiences by recency of their last visit to your site, and keep showing them different ads, content, and creative that educates them about your product or service.

Don’t just switch up the messaging; test different ads formats (Facebook video, YouTube, banner ads, text ads, etc.) to keep the creative fresh and engaging. And keep rotating in testimonials that speak to different value propositions that align with your audience’s needs – and lend you credibility at the same time.

 

In our next post, I’ll cover how to ensure you’re driving qualified leads, how to track events that lead most reliably to sales, and how to back into optimized bidding strategies based on your CRM data. Stay tuned!

SearchCap: The Virginia Woolf Google doodle, Google Q&A & remarketing ads

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

The post SearchCap: The Virginia Woolf Google doodle, Google Q&A & remarketing ads appeared first on Search Engine Land.



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Google Lets Users Mute Repetitive Remarketing Ads by @MattGSouthern

Google has updated its ads settings to let users mute ads they’ve seen too many times.

The post Google Lets Users Mute Repetitive Remarketing Ads by @MattGSouthern appeared first on Search Engine Journal.

Pummeling users with Google remarketing ads they don’t want to see? Now they can mute those, too

Google announced more options for users to control the kinds of ads they see.

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Killer demand gen strategy, Part 2: Google Display Network targeting

This is Part 2 of my blog series on crafting and executing killer demand gen strategies.

In Part 1, I discussed building out various personas to target, as well as how to craft the right creative. Now let’s chat through how to actually target these personas!

Both Google Display Network and Facebook have great audience targeting capabilities that allow you to get in front of your target audiences and the personas you have built out. Full disclosure: I was planning to wrap the GDN and Facebook together for this post, but both have so many features that they warrant their own edition.

So let’s dive into how to target your personas and audiences on the GDN, and save Facebook for Part 3.

Keyword contextual targeting (KCT)

Keyword contextual targeting is where you bid on keywords and Google will match you to pages relevant to your terms. You’ll notice two options when it comes to KCT:

  1. Content – shows ads on relevant webpages, etc.
  2. Audience – with this option, the ad will show on relevant pages and to people who might be interested in these keywords (so basically you are giving Google more control to do its thing).

My recommendation is to start off with Content, because you know exactly what you are getting into; don’t give Google control right away and make it hard to understand true performance. Content will have a lot less reach, but you have full visibility into things. As you begin seeing results, you can always adjust accordingly.

My general recommendation is to start off with your top 10-15 performing search terms – and then, of course, layer on demographic age and gender information so you are getting in front of the most relevant eyes.

Additionally, think about the personas you developed. In Part 1, I gave the example of a persona that loved celebrity fashion and gossip; building terms around those interests to get onto those pages is another way to get in front of the right eyes.

Custom Affinity Audiences

With Custom Affinity Audiences, you can input domains and Google will look at the types of users visiting those domains – makeup, demographics, topics of sites they visit, etc. Then Google crafts an audience similar to those users, which you can target.

Killer demand gen strategy, Part 2: Google Display Network targeting

With Custom Affinity Audiences, I recommend creating different audiences to target based off of:

  1. Competitor domains
  2. Industry-relevant websites
  3. Persona-relevant websites (think of the personas you have created and the types of websites they would visit)

In-Market Audiences

With In-Market Audiences, Google identifies people who are actively shopping for certain products and services. This is pretty clear-cut – choose In-Market Audiences relevant to your business.

Don’t forget to leverage the audience insights that Google gave you when developing your personas; those typically showcase other products/services that your core audience is typically in market for!

Killer demand gen strategy, Part 2: Google Display Network targeting

Refine your targeting to get closer to your target personas

For both KCT and In-Market Audiences, I recommend that you further refine your targeting by applying demographic layering onto those campaigns to get closer to your target personas. (With Custom Affinity Audiences, Google already incorporates demographic information from the data they pull as they analyze the audiences visiting the sites you enter.)

The above strategies are well worth testing out as you look to get in front of the right eyes and scale your business.

In part 3, we’ll dive into Facebook and how to best leverage its advanced targeting capabilities to get in front of your personas and target market!

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Bing Ads Will Suggest Bid Adjustments Based on Campaign Performance by @MattGSouthern

In an effort to help advertisers, Bing Ads will help set effective bidding strategies through remarketing bid adjustment suggestions.

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Bing Ads now shows remarketing bid adjustment suggestions based on CPA data

Suggestions are available in the Opportunities tab.

The post Bing Ads now shows remarketing bid adjustment suggestions based on CPA data appeared first on Search Engine Land.



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5 remarketing strategies to prep for Q4

Remarketing is always one of the most powerful tools in an ecommerce marketer’s belt, but it takes on added importance in Q4.

With the holidays fast approaching, you can do a good amount of prep work now to put yourself in a great position to capitalize on the holiday rush. I’ve outlined my five favorite remarketing strategies below.

1. Dynamic product ads (Facebook & Google)

If you’re an ecommerce company with a significant number of products and you aren’t remarketing with dynamic product ads, you are making a big mistake.

Over and over in our accounts, DPAs have proven to be among the more successful ecommerce remarketing ad types. These ads basically show and remind users of products they have seen on your site, along with similar products they may be interested in.

If you haven’t set these up yet, make sure to prioritize this initiative, as feeds can get technical and should be addressed before you’re crunched for time.

2. Audience creation by depth

An amateur mistake of those launching remarketing campaigns is that they typically blanket all audiences and remarket to anyone who has visited the site but not converted.

They may have taken things a step further by also creating an audience for users who have added products to cart but not converted, but that’s still leaving plenty of room for refinement.

Remarketing to one or two audiences just doesn’t take advantage of the varying intent of audiences that have visited your site. Segmenting your audiences by depth of interaction even further (product category pages, about page, initiate checkout page, audience time on site, etc.) will allow you to understand the performance of each type of audience; from there, you can bid more aggressively to reach those with a higher likelihood of purchasing (vs. those perhaps in the research phase).

Additionally, you can start working with your creative team to develop specific visuals for these different audience segments (e.g. for audiences that viewed female clothing, creative can show gender-specific products, etc.).

3. Sequential remarketing

In addition to developing audiences by how far they’ve gotten to your site or how they’ve interacted with your site, you’ll also want to develop audiences by time they last visited the site (e.g. a day ago, a week ago, two weeks ago, three weeks ago, etc.).

After you create these segments, you can implement sequential remarketing and show these audiences different creative and messaging.

Instead of showing the same audience the same creative and messaging over and over, you can test different creative and messaging as time goes on (try further incentivizing users as time goes on to push them to convert).

4. Remarketing lists for specific dates

One tactic we’ve used with success is creating audiences for specific holidays – for example, develop an audience that came to your site during Black Friday or Cyber Monday.

These audiences will include visitors who may not be your typical customers (and might be purchasing gifts). You can then leverage these audiences in Q4 to remind them to purchase gifts for their loved ones.

5 remarketing strategies to prep for Q4

5. Broad RLSA strategy

Given that you have so many audiences developed (right?), you’ll definitely want to layer these segments onto your existing search campaigns.

This will allow you to bid more aggressively for higher-intent audiences who have visited your site but not converted and are still searching for they types of products or services you have to offer. Since they are already familiar with your site, your goal should be to bring them back and get them to complete the conversion.

Additionally, you can create a separate campaign with broad or highly competitive/expensive terms you typically wouldn’t bid on, and layer those campaigns on your remarketing lists. Because you are going after an audience that is already aware of your site/service/product, you’ll see higher CVRs and should be able to bring CPAs for those terms within reach.

The sooner you put all of these into play, the more data you’ll have at your fingertips for quick and efficient optimization when traffic gets hot (and more expensive). Good luck!

How marketers’ influence can expand beyond lead gen: Utilizing remarketing for nurturing leads

Marketers are often responsible for generating leads, but columnist Elizabeth Laird explains how they can also help move those leads down the sales funnel.

The post How marketers’ influence can expand beyond lead gen: Utilizing remarketing for nurturing leads appeared first on Search Engine…



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3 ways to scale your SEM efforts when you are hitting a wall

It happens to every AdWords practitioner at some point. We launch our campaigns, split out exact match and broad match, mine for queries, work on expansions, test different initiatives, run betas, etc. – and then we hit a wall.

What do we do next? How do we continue to push forward and scale our paid search accounts to capitalize on intent?

Below are a few strategies to break through the SEM wall and grow your account in an effective yet efficient manner.

Use Dynamic Search Ads for query mining

This is an obvious one, but many folks forget or tend to not use DSAs as they fear them going rogue and eating up spend without performing. First off, what are DSAs?

DSAs are a campaign type in Google that allows Google to crawl your site, matches ads in real time to shoppers, and directs them to the landing page most relevant to their query. (I have written in more detail about DSAs and the various targeting types in a previous article, ‘Capitalize on volume and long tail in Q4 with Dynamic Search Ads‘.)

Essentially, the goal I would recommend with DSAs is not to have that campaign as a volume driver but to leverage it for query mining. Cast a wide net, see what matches up and performs, then graduate those to keywords in your other campaigns where you can have more control over optimization, ad copy, and performance.

Use RLSA to expand keyword options

As you know, RLSA leverages your remarketing audiences for search ads. The great thing about RLSA is the fact that users who have visited your site are already familiar with you, your brand, and your overall offering.

With this in mind, you can create a campaign leveraging more broad, upper-funnel terms that you would normally deem to risky or wouldn’t expect to convert.

In addition, you can even include terms that you feel are somewhat relevant but may have been tested and paused for poor performance. Layering on RLSA audiences makes the same keywords less risky given that the audiences are already familiar with your brand – the goal is to get back in front of them, convince them to come back to your site, and convert.

A couple of additional tips on how to be more strategic with this strategy as you begin to test and expand:

  • Segment different audience types based on their interaction with your website to see how each performs (e.g. researchers, high intent, add to carts, etc.). By segmenting these audiences and layering in RLSA, you can bid more aggressively for segments performing well.
  • If you get significant traffic on your site and have fairly large audience list segments, you may actually want to create separate broad RLSA campaigns per audience segment. That allows you to customize your ads to each audience segment, along with customizing the LPs you would want to send them to – and of course you’ll have better control over budgets, so you can invest more of your dollars into the top-performing segments.

Pair a token analysis with broad match expansion

We’re all familiar with doing keyword expansions, whether that involves poring over search query reports to find converting terms or leveraging competitor keyword tools. However, it’s important to take a step back and look at your account at a high level. What are the core tokens that are not only driving volume but also performance?

A note on tokens if you’re not familiar with them: Tokens are basically the different stems in the keyword (essentially, you break up the keyword into its individual words).

For example, ‘Photography ecommerce website’ contains the tokens: photography, ecommerce, website.

Download your last 3-6 months of performance data across your keywords. Break down your keywords to their various tokens, and aggregate the data for each token. (You’ll want to look at Impressions, Clicks, Conversions, CPA, or Revenue/ROI.)

Once you’ve identified your top-performing tokens, you’ll want to build out long tail keywords and bid on them in broad match.

Note: it’s important to use broad match because the volume of long tail keywords is already fairly limited.

A bonus to the token analysis is that it can also help with efficiency efforts; if you notice bleeding or poor-performing tokens, add them to your negative keyword list and free up budget better spent elsewhere.

These three strategies should help you push past the SEM wall – but you don’t necessarily need to wait for a performance plateau to use them. Good luck!