Tag Archives: Industry

google-homes.png

Actions for Google Home: Time for brands to get creative

Google’s Home device was launched in November 2016 in the US, and as recently as April 6 2017 in the UK.

As a direct rival to Amazon’s Echo in the battle to gain control of the intelligent digital assistant market, Home has made great strides already. Some sources estimate that Google may already have an installed base one-third the size of Amazon’s Echo, which launched in late 2014.

Ultimately, the more effective and useful hardware will gain the public’s vote. What makes the hardware useful will be the software that powers it – and more specifically, the functionality that it provides.

Google has increased the number of Actions available via Home, and third parties are encouraged to get involved and develop novel uses for Google’s voice-enabled assistant.

It feels as though we are at something of an inflection point for this technology.

As such, it seems timely to take stock of where we are, showcase some innovative uses of Actions, and also look at how marketers can start to profit from this largely untapped opportunity.

Google ‘Actions’ = Amazon ‘Skills’

Google Home is powered by Google Assistant, which has recently been rolled out across all Android devices. Assistant responds to voice commands, and can perform an increasing number of actions.

Actions are Google’s equivalent of Amazon’s ‘skills’ on Alexa; the full list of Actions can be accessed and enabled from the Google Home app.

Amazon has undoubtedly stolen a march in this regard, with over 10,000 skills already available. Most observers estimate there to be between 100 and 130 Actions available on Home.

Actions for Google Home: Time for brands to get creative

A further 20 Actions were added last week by Google – but we are really just starting to scratch the surface of what this technology can achieve.

Google has opened this up to third-parties and has also provided a comprehensive guide to help developers get up and running.

The aim here is to move from a fairly one-dimensional interaction where a user voices a command and Google’s Assistant responds, to a fluid and ongoing conversation. The more interactions a user has with a digital assistant, the more intelligent the latter will become.

Actions: The fun and the functional

We can broadly separate the list of actions into two categories: the fun and the functional.

Some of the more frivolous features of digital assistants do serve to humanize them somewhat, but their use rarely extends beyond the gimmick phase. Just say “Ok Google, let’s play a game”, and the assistant will tell a joke, make animal noises, or speculate on what lies in your future.

On the side of the functional is an integration with If This Then That, which opens up a potentially limitless list of possibilities.

Actions for Google Home: Time for brands to get creative

If This Then That integrates with over 100 web services, so there is plenty of room for experimentation here.

There are also a number of integrations with Google products like Chromecast and YouTube, along with third-party tie-ins with Spotify and Uber, for example.

Actions for Google Home: Time for brands to get creative

One new – and innovative – use of Google Actions was released by Airbnb last week. The Airbnb Concierge Action serves as an information repository that is unique to each property.

The host can leave tips or prompts with the Assistant, which will then be relaid on to the guest when the correct voice command is made. Guests can also leave recommendations on local restaurants, for example, for the benefit of future visitors.

Marketers should pay attention to this. This is a clear example of a brand understanding that a new medium brings with it new possibilities.

Simply transposing an already existing product onto this new medium would be significantly less effective; we need to view digital assistants through an entirely different lens if we are to avail of their potential.

We have also seen a novel – if slightly mischievous – use (or abuse, depending on your perspective) of Google Home by Burger King this month. Burger King used a television ad slot to interact with Home and ask about one of its burgers, triggering the digital assistant to list the ingredients in a Whopper.

Although Google have moved swiftly to prevent this happening again, brands are clearly seeing Home as an opportunity to experiment and generate some publicity.

Digital assistants provide fertile ground for brands, as they create a new platform to connect with existing or potential customers. Moreover, with only 100 or so Actions available, there is ample room to engage with this now before the market inevitably becomes saturated.

For marketers interested in playing nicely with Google on this, you can sign up here to be informed of any partnership opportunities.

Monetizing voice-enabled assistants

This task is rather straightforward for Amazon, in the short term at least. Users can interact with Alexa to purchase from a selection of millions of items and have them delivered to their door by Amazon.

For Google, it is more complex. Their money-spinning AdWords business has depended on text-based search and a visual response. That input-output relationship is thrown off entirely by a voice-enabled digital assistant.

Actions for Google Home: Time for brands to get creative

However, the smart money is on Google to find a way to integrate paid placements into their Home product, even if it takes some trial and error to find a solution that does not diminish the user experience.

During Alphabet’s (Google’s parent company) fourth-quarter earnings call in 2016, Google CEO Sundar Pichai informed investors, “[Home] is the core area where we’ve invested in for the very long term.”

The significance of those words cannot be understated. Google is, like any privately-held company, under pressure from its shareholders to deliver ever greater profits.

Selling hardware alone is unlikely to bring the profits Google needs to keep growing from its already dominant position, so there are clearly plans to monetize their Assistant in an ongoing capacity.

That level of fierce competition will bring advantages for consumers, as the products will improve and prices may even drop.

The advantages for marketers are potentially even greater, should they be willing to take some risks and work to get the most out of this still nascent technology.

google-homes.png

Actions for Google Home: Time for brands to get creative

Google’s Home device was launched in November 2016 in the US, and as recently as April 6 2017 in the UK.

As a direct rival to Amazon’s Echo in the battle to gain control of the intelligent digital assistant market, Home has made great strides already. Some sources estimate that Google may already have an installed base one-third the size of Amazon’s Echo, which launched in late 2014.

Ultimately, the more effective and useful hardware will gain the public’s vote. What makes the hardware useful will be the software that powers it – and more specifically, the functionality that it provides.

Google has increased the number of Actions available via Home, and third parties are encouraged to get involved and develop novel uses for Google’s voice-enabled assistant.

It feels as though we are at something of an inflection point for this technology.

As such, it seems timely to take stock of where we are, showcase some innovative uses of Actions, and also look at how marketers can start to profit from this largely untapped opportunity.

Google ‘Actions’ = Amazon ‘Skills’

Google Home is powered by Google Assistant, which has recently been rolled out across all Android devices. Assistant responds to voice commands, and can perform an increasing number of actions.

Actions are Google’s equivalent of Amazon’s ‘skills’ on Alexa; the full list of Actions can be accessed and enabled from the Google Home app.

Amazon has undoubtedly stolen a march in this regard, with over 10,000 skills already available. Most observers estimate there to be between 100 and 130 Actions available on Home.

Actions for Google Home: Time for brands to get creative

A further 20 Actions were added last week by Google – but we are really just starting to scratch the surface of what this technology can achieve.

Google has opened this up to third-parties and has also provided a comprehensive guide to help developers get up and running.

The aim here is to move from a fairly one-dimensional interaction where a user voices a command and Google’s Assistant responds, to a fluid and ongoing conversation. The more interactions a user has with a digital assistant, the more intelligent the latter will become.

Actions: The fun and the functional

We can broadly separate the list of actions into two categories: the fun and the functional.

Some of the more frivolous features of digital assistants do serve to humanize them somewhat, but their use rarely extends beyond the gimmick phase. Just say “Ok Google, let’s play a game”, and the assistant will tell a joke, make animal noises, or speculate on what lies in your future.

On the side of the functional is an integration with If This Then That, which opens up a potentially limitless list of possibilities.

Actions for Google Home: Time for brands to get creative

If This Then That integrates with over 100 web services, so there is plenty of room for experimentation here.

There are also a number of integrations with Google products like Chromecast and YouTube, along with third-party tie-ins with Spotify and Uber, for example.

Actions for Google Home: Time for brands to get creative

One new – and innovative – use of Google Actions was released by Airbnb last week. The Airbnb Concierge Action serves as an information repository that is unique to each property.

The host can leave tips or prompts with the Assistant, which will then be relaid on to the guest when the correct voice command is made. Guests can also leave recommendations on local restaurants, for example, for the benefit of future visitors.

Marketers should pay attention to this. This is a clear example of a brand understanding that a new medium brings with it new possibilities.

Simply transposing an already existing product onto this new medium would be significantly less effective; we need to view digital assistants through an entirely different lens if we are to avail of their potential.

We have also seen a novel – if slightly mischievous – use (or abuse, depending on your perspective) of Google Home by Burger King this month. Burger King used a television ad slot to interact with Home and ask about one of its burgers, triggering the digital assistant to list the ingredients in a Whopper.

Although Google have moved swiftly to prevent this happening again, brands are clearly seeing Home as an opportunity to experiment and generate some publicity.

Digital assistants provide fertile ground for brands, as they create a new platform to connect with existing or potential customers. Moreover, with only 100 or so Actions available, there is ample room to engage with this now before the market inevitably becomes saturated.

For marketers interested in playing nicely with Google on this, you can sign up here to be informed of any partnership opportunities.

Monetizing voice-enabled assistants

This task is rather straightforward for Amazon, in the short term at least. Users can interact with Alexa to purchase from a selection of millions of items and have them delivered to their door by Amazon.

For Google, it is more complex. Their money-spinning AdWords business has depended on text-based search and a visual response. That input-output relationship is thrown off entirely by a voice-enabled digital assistant.

Actions for Google Home: Time for brands to get creative

However, the smart money is on Google to find a way to integrate paid placements into their Home product, even if it takes some trial and error to find a solution that does not diminish the user experience.

During Alphabet’s (Google’s parent company) fourth-quarter earnings call in 2016, Google CEO Sundar Pichai informed investors, “[Home] is the core area where we’ve invested in for the very long term.”

The significance of those words cannot be understated. Google is, like any privately-held company, under pressure from its shareholders to deliver ever greater profits.

Selling hardware alone is unlikely to bring the profits Google needs to keep growing from its already dominant position, so there are clearly plans to monetize their Assistant in an ongoing capacity.

That level of fierce competition will bring advantages for consumers, as the products will improve and prices may even drop.

The advantages for marketers are potentially even greater, should they be willing to take some risks and work to get the most out of this still nascent technology.

google-homes.png

Actions for Google Home: Time for brands to get creative

Google’s Home device was launched in November 2016 in the US, and as recently as April 6 2017 in the UK.

As a direct rival to Amazon’s Echo in the battle to gain control of the intelligent digital assistant market, Home has made great strides already. Some sources estimate that Google may already have an installed base one-third the size of Amazon’s Echo, which launched in late 2014.

Ultimately, the more effective and useful hardware will gain the public’s vote. What makes the hardware useful will be the software that powers it – and more specifically, the functionality that it provides.

Google has increased the number of Actions available via Home, and third parties are encouraged to get involved and develop novel uses for Google’s voice-enabled assistant.

It feels as though we are at something of an inflection point for this technology.

As such, it seems timely to take stock of where we are, showcase some innovative uses of Actions, and also look at how marketers can start to profit from this largely untapped opportunity.

Google ‘Actions’ = Amazon ‘Skills’

Google Home is powered by Google Assistant, which has recently been rolled out across all Android devices. Assistant responds to voice commands, and can perform an increasing number of actions.

Actions are Google’s equivalent of Amazon’s ‘skills’ on Alexa; the full list of Actions can be accessed and enabled from the Google Home app.

Amazon has undoubtedly stolen a march in this regard, with over 10,000 skills already available. Most observers estimate there to be between 100 and 130 Actions available on Home.

Actions for Google Home: Time for brands to get creative

A further 20 Actions were added last week by Google – but we are really just starting to scratch the surface of what this technology can achieve.

Google has opened this up to third-parties and has also provided a comprehensive guide to help developers get up and running.

The aim here is to move from a fairly one-dimensional interaction where a user voices a command and Google’s Assistant responds, to a fluid and ongoing conversation. The more interactions a user has with a digital assistant, the more intelligent the latter will become.

Actions: The fun and the functional

We can broadly separate the list of actions into two categories: the fun and the functional.

Some of the more frivolous features of digital assistants do serve to humanize them somewhat, but their use rarely extends beyond the gimmick phase. Just say “Ok Google, let’s play a game”, and the assistant will tell a joke, make animal noises, or speculate on what lies in your future.

On the side of the functional is an integration with If This Then That, which opens up a potentially limitless list of possibilities.

Actions for Google Home: Time for brands to get creative

If This Then That integrates with over 100 web services, so there is plenty of room for experimentation here.

There are also a number of integrations with Google products like Chromecast and YouTube, along with third-party tie-ins with Spotify and Uber, for example.

Actions for Google Home: Time for brands to get creative

One new – and innovative – use of Google Actions was released by Airbnb last week. The Airbnb Concierge Action serves as an information repository that is unique to each property.

The host can leave tips or prompts with the Assistant, which will then be relaid on to the guest when the correct voice command is made. Guests can also leave recommendations on local restaurants, for example, for the benefit of future visitors.

Marketers should pay attention to this. This is a clear example of a brand understanding that a new medium brings with it new possibilities.

Simply transposing an already existing product onto this new medium would be significantly less effective; we need to view digital assistants through an entirely different lens if we are to avail of their potential.

We have also seen a novel – if slightly mischievous – use (or abuse, depending on your perspective) of Google Home by Burger King this month. Burger King used a television ad slot to interact with Home and ask about one of its burgers, triggering the digital assistant to list the ingredients in a Whopper.

Although Google have moved swiftly to prevent this happening again, brands are clearly seeing Home as an opportunity to experiment and generate some publicity.

Digital assistants provide fertile ground for brands, as they create a new platform to connect with existing or potential customers. Moreover, with only 100 or so Actions available, there is ample room to engage with this now before the market inevitably becomes saturated.

For marketers interested in playing nicely with Google on this, you can sign up here to be informed of any partnership opportunities.

Monetizing voice-enabled assistants

This task is rather straightforward for Amazon, in the short term at least. Users can interact with Alexa to purchase from a selection of millions of items and have them delivered to their door by Amazon.

For Google, it is more complex. Their money-spinning AdWords business has depended on text-based search and a visual response. That input-output relationship is thrown off entirely by a voice-enabled digital assistant.

Actions for Google Home: Time for brands to get creative

However, the smart money is on Google to find a way to integrate paid placements into their Home product, even if it takes some trial and error to find a solution that does not diminish the user experience.

During Alphabet’s (Google’s parent company) fourth-quarter earnings call in 2016, Google CEO Sundar Pichai informed investors, “[Home] is the core area where we’ve invested in for the very long term.”

The significance of those words cannot be understated. Google is, like any privately-held company, under pressure from its shareholders to deliver ever greater profits.

Selling hardware alone is unlikely to bring the profits Google needs to keep growing from its already dominant position, so there are clearly plans to monetize their Assistant in an ongoing capacity.

That level of fierce competition will bring advantages for consumers, as the products will improve and prices may even drop.

The advantages for marketers are potentially even greater, should they be willing to take some risks and work to get the most out of this still nascent technology.

assistant.png

Actions for Google Home: Time for brands to get creative

Google’s Home device was launched in November 2016 in the US, and as recently as April 6 2017 in the UK.

As a direct rival to Amazon’s Echo in the battle to gain control of the intelligent digital assistant market, Home has made great strides already. Some sources estimate that Google may already have an installed base one-third the size of Amazon’s Echo, which launched in late 2014.

Ultimately, the more effective and useful hardware will gain the public’s vote. What makes the hardware useful will be the software that powers it – and more specifically, the functionality that it provides.

Google has increased the number of Actions available via Home, and third parties are encouraged to get involved and develop novel uses for Google’s voice-enabled assistant.

It feels as though we are at something of an inflection point for this technology.

As such, it seems timely to take stock of where we are, showcase some innovative uses of Actions, and also look at how marketers can start to profit from this largely untapped opportunity.

Google ‘Actions’ = Amazon ‘Skills’

Google Home is powered by Google Assistant, which has recently been rolled out across all Android devices. Assistant responds to voice commands, and can perform an increasing number of actions.

Actions are Google’s equivalent of Amazon’s ‘skills’ on Alexa; the full list of Actions can be accessed and enabled from the Google Home app.

Amazon has undoubtedly stolen a march in this regard, with over 10,000 skills already available. Most observers estimate there to be between 100 and 130 Actions available on Home.

A further 20 Actions were added last week by Google – but we are really just starting to scratch the surface of what this technology can achieve.

Google has opened this up to third-parties and has also provided a comprehensive guide to help developers get up and running.

The aim here is to move from a fairly one-dimensional interaction where a user voices a command and Google’s Assistant responds, to a fluid and ongoing conversation. The more interactions a user has with a digital assistant, the more intelligent the latter will become.

Actions: The fun and the functional

We can broadly separate the list of actions into two categories: the fun and the functional.

Some of the more frivolous features of digital assistants do serve to humanize them somewhat, but their use rarely extends beyond the gimmick phase. Just say “Ok Google, let’s play a game”, and the assistant will tell a joke, make animal noises, or speculate on what lies in your future.

On the side of the functional is an integration with If This Then That, which opens up a potentially limitless list of possibilities.

Actions for Google Home: Time for brands to get creative

If This Then That integrates with over 100 web services, so there is plenty of room for experimentation here.

There are also a number of integrations with Google products like Chromecast and YouTube, along with third-party tie-ins with Spotify and Uber, for example.

Actions for Google Home: Time for brands to get creative

One new – and innovative – use of Google Actions was released by Airbnb last week. The Airbnb Concierge Action serves as an information repository that is unique to each property.

The host can leave tips or prompts with the Assistant, which will then be relaid on to the guest when the correct voice command is made. Guests can also leave recommendations on local restaurants, for example, for the benefit of future visitors.

Marketers should pay attention to this. This is a clear example of a brand understanding that a new medium brings with it new possibilities.

Simply transposing an already existing product onto this new medium would be significantly less effective; we need to view digital assistants through an entirely different lens if we are to avail of their potential.

We have also seen a novel – if slightly mischievous – use (or abuse, depending on your perspective) of Google Home by Burger King this month. Burger King used a television ad slot to interact with Home and ask about one of its burgers, triggering the digital assistant to list the ingredients in a Whopper.

Although Google have moved swiftly to prevent this happening again, brands are clearly seeing Home as an opportunity to experiment and generate some publicity.

Digital assistants provide fertile ground for brands, as they create a new platform to connect with existing or potential customers. Moreover, with only 100 or so Actions available, there is ample room to engage with this now before the market inevitably becomes saturated.

For marketers interested in playing nicely with Google on this, you can sign up here to be informed of any partnership opportunities.

Monetizing voice-enabled assistants

This task is rather straightforward for Amazon, in the short term at least. Users can interact with Alexa to purchase from a selection of millions of items and have them delivered to their door by Amazon.

For Google, it is more complex. Their money-spinning AdWords business has depended on text-based search and a visual response. That input-output relationship is thrown off entirely by a voice-enabled digital assistant.

Actions for Google Home: Time for brands to get creative

However, the smart money is on Google to find a way to integrate paid placements into their Home product, even if it takes some trial and error to find a solution that does not diminish the user experience.

During Alphabet’s (Google’s parent company) fourth-quarter earnings call in 2016, Google CEO Sundar Pichai informed investors, “[Home] is the core area where we’ve invested in for the very long term.”

The significance of those words cannot be understated. Google is, like any privately-held company, under pressure from its shareholders to deliver ever greater profits.

Selling hardware alone is unlikely to bring the profits Google needs to keep growing from its already dominant position, so there are clearly plans to monetize their Assistant in an ongoing capacity.

That level of fierce competition will bring advantages for consumers, as the products will improve and prices may even drop.

The advantages for marketers are potentially even greater, should they be willing to take some risks and work to get the most out of this still nascent technology.

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Top tips on voice search: Artificial Intelligence, location and SEO

By 2020 it is projected there will be nearly 21 billion internet-connected devices, or “things” in the world.

The explosive ubiquity of this mobile-connected technology has led people to depend on these devices more regularly, with 94 percent of smartphone users claiming that they carry their phones with them frequently and 82 percent reporting that they never, or rarely, turn their phones off.

These numbers fall in line with a trend that is longer-standing, with Morgan Stanley reporting as early as 2011 that 91 percent of mobile users have some kind of mobile device within arm’s reach 100 percent of the time.

Corresponding with this increase in mobile device usage is the rise of what is called “voice search,” as well as the increasing prevalence of devices that contain “personal assistant” software like Alexa and Siri. People have become increasingly accustomed to the idea of speaking directly with computer devices and accessing information on the internet wherever and whenever they might need it.

Naturally, like mobile usage in general, these emergent technologies have begun to influence search, and the impact will likely become even more apparent as usage grows.

Much in the way mobile devices have disrupted search by bringing on-the-go, local queries and results into the equation, voice search is introducing new methods of query and different results-experiences for users. Now, when a person activates voice search, particularly on personal assistant devices, most personal assistant technology will only deliver what is considered the best answer, essentially reducing the SERP to one result.

That means that brands either occupy the first position, or, as far as voice search is concerned, they do not receive any attention at all.

Of course, the single-result SERP isn’t uniformly true for voice search. For voice-activated technologies connected to visual displays like smartphones and laptops, there is a greater possibility for more results. Even so, brands still need to remain focused on appearing in the top results.

When someone uses voice search because they are on-the-go or they need an immediate answer, they don’t intend to scroll through pages. Rather, they’re looking for Google rich answers, such as a Quick Answer (which provides a high-quality, immediate answer to a query), Rich Card (information-rich content previews), or other top-featured results.

Google’s new Rich Cards

Over the past few years, we have seen the transformative impact of mobile on search and consumer behavior, including the shift towards the mobile-first algorithm. Voice search is the next major trend that brands will need to focus on to ensure they remain competitive.

The more we understand about voice search and personal assistant devices, the easier it will be to optimize for them and ensure that your brand is represented across devices.

The role of personal assistants

As devices with artificially intelligent personal assistance software have become increasingly mainstream, so too has the use of voice search.

According to Google’s Gary Illyes, the number of voice queries in 2015 doubled from the number in 2014. Developers are now beginning to understand there are particular types of search queries people are more fond of using voice for, rather than text. For example “when is my meeting?” Users are 30 times more likely to use voice for these types of queries, rather than text.

These personal assistants, which have been put forth by several different brands, have empowered customers to remain even more connected to the internet at all times, even when engaging in hands-on activities like cooking or driving. Customers can ask about the cook time for chicken, for example, while in the middle of preparing the meat without having to remove themselves from their original task.

Mary Meeker’s Internet Trends Report looked at the reasons why customers use voice search, as well as which device settings are the most popular. The report indicated that the usefulness of voice search when a user’s hands or vision were otherwise occupied was the top reason that people enjoyed the technology, followed by a desire for faster results and difficulty typing on certain devices.

Where do users access voice search? It turns out that, more often than not, consumers are opting to use voice-activated devices is at home, followed by the car and on-the-go.

These personal assistants, along with voice search in general, are creating an increasingly connected world where customers expect search to be ever-present and capable of addressing their needs immediately.

Top tips on voice search: Artificial Intelligence, location and SEO

How Artificial Intelligence powers voice search

Artificial intelligence powers personal assistance capabilities for mobile users. AI helps voice search and the associated algorithms to better understand and account for user intent. This intelligence, using semantics, search history, user proclivities and other factors, is able to process and understand the likely context of queries and provide results accordingly.

Natural language triggers, such as “who,” “what,” “where,” “when,” “why,” and “how,” for example, make it easier for AI to understand the user’s place on the customer journey and the likely goal of the search. Voice-activated devices can then direct users to where they most likely want to be on the web.

AI is essentially able to sift through voice search queries and identify the most important information, as well as the understand the intent regardless of an array of speech errors. For example, a query that changes direction mid-sentence, such as “How was the… what was the score to the White Sox game last night?” will be correctly answered. This enhances the conversational capabilities of the voice search, understanding the reason behind a query even if it is not asked in a precise way.

Voice search in practice

Voice search makes it even easier for customers to ask hyperlocal queries, which is significant in the context of a mobile-rich environment. Consider how users execute search queries differently when speaking to mobile devices rather than exploring the web via a desktop computer.

Voice searches tend to contain slightly different words, such as “close” or “nearby”, which are not commonly used on desktop computers. Why? Because people tend to use mobile devices to access personal assistance software, and mobile devices are most often employed to find businesses or other locations while on-the-go. The aforementioned language triggers, “who,” “what,” “when,” “where,” and “why,” are also common, setting the context for the query and what the user likely wants to find.

These queries are also most likely to contain longtail keywords, conversational phrasing, and complete sentences. All of these factors impact how brands should optimize their content to maximize its appearance in voice search.

Voice searches have also become increasingly complex. For example, users might ask, “Find a French restaurant near me” and then follow up with, “Call the first one.” The voice search algorithm is able to interpret the second query as related to the first and act appropriately. The ability of the voice search algorithm to understand the related context of these queries enhances user experiences and maintains the conversational tone.

Voice search and local search: How the SEO marketer can succeed

Knowing that voice search is an emergent technology that will impact marketing at large is one thing. Understanding how to take advantage of that fact is another. For that reason, marketers should develop an array of best practices to ensure success in the wake of this incoming trend. Here are some tips to get you started:

Tip 1. Use keyword and intent analysis to better understand the context of the queries. For marketers to be able to accurately create and optimize content for voice search, they need to know the replies that users expect when they make a particular voice search query. Then, tailor the content to meet the needs of the users.

Remember to consider synonyms and alternate means of phrasing the same query, such as “How do I get to the store?” versus “Give me directions to the store.”

Tip 2. Incorporate important location keywords into the content that could impact voice search. For example, Fisherman’s Wharf, Pier 39, or Golden Gate Park might all be landmarks that people use to find a suitable restaurant in San Francisco. Incorporating these terms into your content will boost your hyperlocal presence and make it easier for you to rank for voice search.

Top tips on voice search: Artificial Intelligence, location and SEO

Tip 3. Use markup to ensure that your content is ready to be displayed by Google rich results. Rich answer boxes, such as Google Quick Answers and the Local Three Pack, play a big role in providing rapid answers to user queries on-the-go. Making sure that all your content is marked up with schema will help ensure that your content is prepared to be displayed in any rich boxes that become available.

Tip 4. Make sure that each physical business location has its own site and that each site is individually optimized. This means you need to do more than just translate keywords to other languages or optimize all sites for the same terms. You need to optimize each site for the context and desires of their specific targeted audience.

Learn what interests customers in that particular area through targeted keyword and intent research and make sure that each site is ready to compete within its own local sector.

Tip 5. Since a large part of succeeding with voice search is having a strong local presence, paid search and organic search teams can work together to maximize the brand’s presence. Research valuable keywords for the organization, intent, and how the brand ranks.

Identifying the opportunities where having a paid ad would be the most beneficial and where organic search will be able to establish the brand can help organizations maximize their resources.

Tip 6. Do not neglect your apps. Remember that apps dominate a significant portion of the mobile experience. In fact, an estimated 90 percent of mobile minutes are spent on apps. Your data from your research about local search and natural language voice search will help you construct your app to maximize the user experience.

Use deep linking within your app to ensure that customers who engage with you through voice search are able to find the content that originally interested them.

Top tips on voice search: Artificial Intelligence, location and SEO

Source: Smart Insights

Voice search continues to become a dominant force in the world of digital marketing. Businesses need to be prepared to respond and keep their brands recognizable as people become more accustomed to immediate answers wherever they might be.

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Four most interesting search marketing news stories of the week

We’re back with our weekly round-up of the most interesting search marketing news stories from around the web.

I hope you all enjoyed last Friday’s Easter search trivia quiz, and if you haven’t had a chance to test your knowledge yet, be sure to have a go and share your score with us on social media!

This week: a look at the newly-relaunched Google Earth and what it could mean for marketers, and a study has shown that 45% of marketers say their biggest difficulty with Schema.org markup is proving its value.

Plus, Google’s new “suggested clip” feature in search results shows how far its ability to search within videos has improved, and a new menu of Partner-only Features on Google’s Developer Blog hints at some exciting things to come.

Relaunched Google Earth introduces 3D local maps, visual storytelling opportunities

Google has just unveiled a stunning relaunch of Google Earth, with a wealth of new features and information to explore. On Search Engine Watch this week, Clark Boyd gave us a tour of the new Earth, including a look at how marketers can take advantage of the visual storytelling opportunities it presents, and what it means for local search, where “near me” searches will activate a 3D local map featuring business names, photographs and contact details.

45% of marketers have difficulty showing the value of Schema markup

A recent survey carried out by Schema App, a provider of tools to help marketers use Schema markup, has provided some insight into the difficulties that marketers encounter when using Schema markup.

Schema markup is often touted as a killer search tactic which is nevertheless seeing very little uptake among website owners. It can vastly improve the look of websites on the SERP with the addition of rich data, and it is integral to a number of Google features like featured snippets.

But according to Schema App’s survey, 45% of marketers say they have difficulty in “showing the value of doing Schema markup – reporting the impact and results”. Forty-two percent struggle with maintaining the ‘health’ of their markup when Google makes changes, while 40% cited difficulties in developing a strategy around what to mark up with Schema.

Meanwhile, nearly a quarter of respondents (24%) said they had difficulty understanding Schema markup vocabulary at all.

Four most interesting search marketing news stories of the week

Google shows “suggested clip” feature in search results

Google is continually improving its ability to search within a video, and to surface a particular search result within the content of a video. In a previous search news roundup we reported on the fact that Google’s machine learning technology can now recognize objects within videos, as demonstrated at Google’s Next Cloud conference in early March.

Then this week, Ryan Rodden of Witblade reported that Google is now showing suggested video clips in search results for particular queries:

Four most interesting search marketing news stories of the week

Image: Witblade

The suggested clip appeared in a query for “blur out text in imovie”, highlighting a suggested clip of 25 seconds in the middle of a how-to video. While it’s unknown how accurate this result was for the query, it shows that Google is making bold inroads into searching within video and is treating video like other kinds of content to be crawled, indexed and presented as a Featured Snippet.

Given the huge rise, and popularity, of video of all forms in marketing, social media and publishing at the moment, it’s a smart move and something we can probably expect to see more of in future.

Google adds extensive new menu of Partner-only Features

Google’s Partner-only Features are a forum for it to debut certain search features to a select group of approved and certified providers, before they are rolled out on a wider scale. Aaron Bradley noted in the Semantic Search Marketing Google+ group this week that Google has just added a huge new menu in the Partner-only Features section of its documentation.

The new menu features eight sub-sections including “Carousels”, “Indexing API”, “Jobs” and “Live coverage”.

Four most interesting search marketing news stories of the week

All of the links currently lead to a 404 error, but it could be an interesting insight into what’s to come from Google.

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What’s new with Earth? First impressions of the relaunched Google Earth

Google has just re-designed, revamped and re-launched its Earth product, and it has certainly been worth the two-year wait.

Earth is now built into Chrome, so there is no longer a need to download a cumbersome desktop app to access this global repository of images, videos, and knowledge cards.

The Android app has been updated too, with support to follow soon for mobile browsers and iOS.

So what’s new?

A lot.

First impressions of Earth are simple: this is a hugely impressive feat, one that truly celebrates the world – both natural and man-made – by capturing its farthest corners in finite detail.

So, let’s get started. We begin with a zoomed-out view of the planet, before a short introduction from Google on some of Earth’s upgraded features.

These features work in a cumulative fashion, each adding to the last and building up to three-dimensional, customizable, multimedia experience of our planet.

First up, the search function. The foundation of any great Google product, this deceptively simple search bar leads to any location in the world:

What’s new with Earth? First impressions of the relaunched Google Earth

This is given extra potency when combined with Google’s vast inventory of knowledge cards about cities, rivers, buildings, and basically just about any landmark you can think of.

These are typically pulled from Wikipedia and appear as a clickable carousel, although other resources are cited on infrequent occasions.

What’s new with Earth? First impressions of the relaunched Google Earth

It is possible to zoom in to the level of Google Street View to get a closer look at the palace in this screenshot, as has been available via Earth and Maps for some time now. This is labeled the ‘Photo Sphere’.

Added to this is the “I’m Feeling Lucky” feature, which takes the user to a random point on the map and works like the button of the same name in traditional Google search.

My first trial of “I’m Feeling Lucky” took me from Lagos to Legoland in just one click. It can be quite a dizzying trip, depending on your screen size and propensity for motion sickness, but the speed of flight can be adjusted in the settings menu.

What’s new with Earth? First impressions of the relaunched Google Earth

Layer by layer, this builds up to Voyager, the section most likely to keep users engaged with Google Earth.

Voyager contains a wealth of curated content from sources as diverse as Sesame Street and the BBC, but we should expect many more publisher partnerships in future.

This is significant, as it takes Google into the realm of visual storytelling and opens up a host of new opportunities for publishers willing and able to get on board.

What’s new with Earth? First impressions of the relaunched Google Earth

There is already a good variety of content on here, including city guides, nature trails, and the work of specific architects like Frank Gehry. That said, this is an inexhaustible resource that will play host to a lot more experimentation soon.

One highlight is the ‘Revealing the Center of Life’ tour, which takes us on a journey underwater to explore coral reefs.

What’s new with Earth? First impressions of the relaunched Google Earth

As an educational center, this offers unparalleled scope for exploration and will undoubtedly spark much healthy discussion. Some of these knowledge cards are accompanied by videos and behind-the-scenes features too, providing further context to the images.

The implications for marketers

Brands should really be thinking about how to avail of the storytelling possibilities that this brings. For travel and tourism companies the opportunity is perhaps a little more obvious than for other industries, but in truth there is an opening here for almost everyone.

The Argentinian artist Federico Winer has partnered with Google to create a photographic series on airports, for example.

What’s new with Earth? First impressions of the relaunched Google Earth

There is also a history tour that traces the steps of characters in the novels of Charles Dickens, and another that visits some of Ernest Hemingway’s favorite haunts.

With consumer attention spans at an all-time low, Google Earth should now be viewed as an incredibly powerful, engaging tool, should publishers have the imagination to avail of its potential.

In perhaps more prosaic terms, local search remains just as vital as it has been for some time now – perhaps even more so.

Typical searches like the one below for [book store near me] will bring up an interactive 3D map of the local area with some options, so it is vital to have business names, addresses, opening hours, photos, and phone numbers up to date.

What’s new with Earth? First impressions of the relaunched Google Earth

Customizing Google Earth

And it doesn’t stop there. Users can import KML (Keyhole Markup Language) files to overlay images and charts onto Google Earth. Google even provides an example of this in action, with an overlaid image of Mount Etna erupting.

KML is based on the XML standard and provides a few extra functionalities, like paths and polygons, that are particularly useful for Google Earth.

Google provides a sample file and comprehensive guide to get started, although this should be pretty familiar to anyone accustomed to creating custom Google Maps.

What’s new with Earth? First impressions of the relaunched Google Earth

In summary

The new Google Earth is more than the sum of its features; at its best, it can both distort and inform our perception of space and time.

A historical echo of this project would be the eighteenth-century Encyclopédie, a Herculean effort by Denis Diderot, Jean le Rond d’Alembert, Voltaire, and many others, to catalogue and categorize all human knowledge.

Combine that persistent thirst for knowledge with the technology at Google’s disposal and the product is something as engrossing and enlightening as the new Google Earth.

It seems fitting to give the final word to Google:

What’s new with Earth? First impressions of the relaunched Google Earth

Test your knowledge! The Search Engine Watch Easter trivia quiz

Happy Easter, Search Engine Watch readers!

In honour of the season – and a bit of spring-like weather finally starting to creep into the air (well, at least here in the UK…) – we have put together a light-hearted search trivia quiz to test your knowledge.

What was the name of the project launched by Sergey Brin and Larry King at Stanford, which eventually became Google? What does the name of the Chinese search engine “Baidu” translate to in English? What year did mobile web traffic finally overtake desktop traffic globally – or hasn’t it yet?

Test your knowledge of all these questions and more in the Search Engine Watch Easter quiz. And don’t forget to share your score with us in the comments or on social media!

 

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Interview: Why marketers shouldn’t waste their time with Google Posts

The search engine results page recently saw the return of Google Posts, the part-social, part-publishing feature that was launched by Google a little over a year ago during the US Presidential Election.

Billed as “an experimental new podium on Google”, Google Posts has attracted a lot of attention from marketers, search specialists and Google enthusiasts thanks to its prominent place on the SERP – appearing in the form of an eye-catching carousel of cards – and its mysterious deployment.

Over the year since it was first released, it has appeared in and disappeared from search results a number of times with no apparent pattern or explanation. Brands who wanted a shot at being part of Google’s new podium were forced to “Join the waitlist” and cross their fingers.

But last month Google suddenly announced that it would be opening up Posts to “museums, sports teams, sports leagues, and movies” in the United States, and all of the above groups along with musicians in Brazil – prompting a renewed flurry of interest from marketers. At the same time, the relaunched Posts became more visually eye-catching with the addition of embedded GIFs and videos.

 

One person, however, doesn’t believe that Google Posts is worth the hype. Michael Bertini, Online Marketing Consultant and Search Strategist at iQuanti, told Search Engine Watch why he thinks that Google has gone off half-cocked with Posts, and why marketers would be better off expending their energies elsewhere.

Google Posts: where is the value?

“I don’t think Google will admit that they made a mistake with this whole Posts thing,” says Bertini.

“Google already has a lot of great products and search results features on the page; to add Google Posts to that clutters up the results page unnecessarily. And I don’t think it offers much value to the end user.”

It’s true that while there has been a lot of excitement from brands and marketers around the prospect of publishing directly to the SERP, few of us have considered its usefulness to users. Google is still first and foremost a search engine; when users enter a search query, they are presumably looking for information.

While people Googling candidates in the run-up to the US Presidential Election would undoubtedly have been interested in what those candidates had to say about certain issues, subsequent versions of Google Posts have moved further and further away from a feature that is useful to the end user.

Interview: Why marketers shouldn’t waste their time with Google Posts

Few people searching for “Boston Red Sox” are looking for pseudo-social updates from their favorite sports team; they’re more likely to be looking for match scores, game tickets, or perhaps a link to the team’s website.

A lot of the interest around Google Posts thus far has been driven by sheer novelty, with people Googling ‘Andrews Jewelers’ or ‘Escape Pod Comics’ simply to see how the businesses had been using Posts – rather than because they featured useful information. In and of itself, how much value does Posts provide to the searcher?

“I don’t think anybody should put a strict focus on getting into Posts – or any one Google feature,” says Bertini. “What I’ve noticed throughout my career is that people who make it a specific focus to get into an area of Google – let’s use Google’s Answer Box as an example – ultimately, they’re left with content that doesn’t fit the end user’s needs. And then it dies.”

“If someone did want to get involved with Google Posts, they should write content that really answers the search query, and then of course request access on posts.withgoogle.com. But that’s all.”

Everything is a test

Based on the fact that Posts has already come and gone from the SERP several times before this most recent, wider launch, does Bertini think that Posts is finally here to stay?

“Everything Google is about testing,” Bertini replies. “Even after they launch it to market, what they would consider ‘permanent’ is not really what we would consider permanent. Personally, I think it’ll last up until the third quarter of 2017, and then they’ll mix it up with something else.

“If Posts get a really high CTR, then Google might invest more in it and add more features. But at the moment, it’s still very much in testing. It still lacks features – there’s no real social interaction, for example.”

Interview: Why marketers shouldn’t waste their time with Google Posts

Google Posts currently allows for limited social sharing, but doesn’t provide a way for users to truly interact with or respond to Posts.

If Posts, ultimately, is still in testing, it explains why it has disappeared and reappeared with so little fanfare – Google doesn’t want to attract a lot of attention to a feature that may not even be launched on a wider scale.

Bertini agrees that the lack of promotion speaks volumes about Google’s intentions – or lack thereof – for the feature. “If Google had complete confidence in this feature, they would be promoting it more.”

He goes on: “If I ran my own business, and I wanted to get more searchers to my site, there are better ways to do that than to focus on GIFs and videos to get into Google Posts.

“For example, if I were making videos already, I would create pages for my videos, transcribe that content, and optimize it for search – that would be a better use of resources than focusing on getting into Posts.

“Ultimately, people are going to invest time and effort into Posts, when Google itself has not yet perfected this feature.”

Google Plus revisited?

Given the pseudo-social nature of Google Posts, a lot of comparisons have understandably been drawn between Google Posts and Google Plus, Google’s last ill-fated venture into social networking. And it could be that Google Plus provides a blueprint for what to expect from the future of Google Posts.

“If we look back at Google Plus – when it first launched, Google’s idea of what Plus would be is not what it is today. And like everything Google, Google will never admit that they made a mistake, or that the product didn’t turn out the way they wanted it to be.

“But I think the search marketers who used Google Plus as a social platform are very disappointed today – if they invested a lot of time and money into building up their profiles and optimizing their Google Plus. It’s not used the way it used to be used, any more. I think it’s going to be the same with Google Posts.”

Interview: Why marketers shouldn’t waste their time with Google Posts

Remember when Google Plus was a big deal?

Bertini believes the aim of introducing Google Posts to the SERP is to encourage more user interaction with the search engine results page. This would tie in with the recent addition of rich results for podcasts to the SERP, allowing searchers on smartphones and Google Home to play podcasts directly from the search page.

“Google is trying to make a different version of social [with Posts], which is social interaction with the search engine results page, where a user can interact with the search page itself. It’s just very early on at the moment.”

If Google can succeed in expanding the function of the search results page in this way, it would definitely be a means of keeping users inside its own walled garden for longer.

But without value to the end user, Google Posts could be a Plus-style flop, and Bertini thinks that Google would be better off focusing its attention on perfecting existing features of the SERP that have more value to searchers.

Interview: Why marketers shouldn’t waste their time with Google Posts

“Google is constantly trying to mix things up, when – once again, personal belief – I think that they should focus on good products that they’ve launched like Answer Box, which is already effective. Or ‘People Also Ask’ – they launched this section, and it’s still not perfect, but it’s good.

“I think this is what Google should devote its energy to, rather than – I don’t want to say get rid of Facebook or Twitter, because I don’t think that will happen – but rather than trying to make the search results page a social platform.”

The future of Google Posts

Google Posts, as it stands, still lacks a lot of functionality. So an ideal world, what would a fully-featured Google Posts look like?

“One, people search for something; two, a Post feature comes up; three, there would be a rating system for whether or not the Post matches the search query.

“Then there would be a sharing function where the user can share the Post via social media. You could also have a Hangouts-style feature integrating chat into Posts, allowing people to chat about what they’ve just read.”

It remains to be seen whether Google will try to keep integrating more functionality into Posts or whether it will once again disappear quietly from the SERP.

But one way or the other, marketers should keep sight of the importance of catering to the end user – not just to the newest Google feature.

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How can marketers optimize for Google’s new “similar items” feature?

Google has announced that “Similar items” is now available globally in image search on mobile and in its Android app.

Similar items will suggest related products based on a user’s search query and their interactions with the resultant images.

At first, the feature will only be available for shoes, sunglasses, and handbags. Google does, however, expect to roll this out across a much wider set of products this year, starting with furniture, homeware, and potentially some other apparel categories.

What does this mean for marketers?

Retailers of all stripes should keep a very close eye on this and start thinking about how to optimize for Similar items.

One essential step is to add Products Schema to any items you want to be eligible for this feature. Google provides some clear guidelines on this; but as a summary, the following elements should be tagged:

How can marketers optimize for Google’s new “similar items” feature?

There is also the option to opt out of this altogether, should you wish to avoid having your images show up in Similar items.

Aside from these essential technical details, optimizing for Similar items does bring with it new questions for marketers.

Links between products can be based on their shape, style, color, or any one of a number of factors, as we can see in this diagram from TechCrunch outlining how the technology functions at a very high level:

How can marketers optimize for Google’s new “similar items” feature?

Although not typically the domain of search marketing, we will need to be involved with the selection of imagery for client websites to maximize the opportunity to appear in these new results.

From a pay-per-click perspective, this is a product ripe for monetization.

Tellingly, Google ended its announcement of the new feature with:

“We’re excited to help users find your products on the web by showcasing buyable items. Thanks for partnering with us to make the web more shoppable!”

The long-term aim will, quite clearly, be to offer new targeting options to advertisers based on other items their current or prospective customers have perused.

How can marketers optimize for Google’s new “similar items” feature?

As such, we should certainly expect a raft of new advertising options this year from Google. Pinterest has launched a (thus far) tentative foray into this market in tandem with Kenshoo, so Google will want to nip any progress in the bud on that front.

Google’s take on the launch

Google made the following statement as part of their announcement:

“The “Similar items” feature is designed to help users find products they love in photos that inspire them on Google Image Search. Using machine vision technology, the Similar items feature identifies products in lifestyle images and displays matching products to the user.”

Haven’t we heard something like this before?

A “Similar item to this” feature already exists over on Pinterest. We have written extensively in the past about Pinterest’s suite of visual discovery tools, most notably the new Lens tool, which allows Pinners to point-and-shoot with a smartphone camera. Pinterest then deciphers the image and suggests complementary items.

How can marketers optimize for Google’s new “similar items” feature?

That does distinguish it from Google’s offering, but perhaps only temporarily. We can infer from a patent review on SEO by the Sea that Google has something very similar in production.

Of additional note within the Google statement above, from a business strategy perspective, is the use of the verb ‘inspire’, which has been a hallmark of Pinterest’s public communications over the past few months. There can be little doubt that Google is positioning itself to nudge Pinterest further to the fringes if it can.

A similar item (belonging to a more direct competitor) also exists on Amazon’s mobile app, powered by their FireFly technology.

Amazon’s app allows shoppers to search via images, with the e-commerce giant using this data to provide further shopping recommendations. We know that online shoppers are increasingly going to Amazon first, a trend that Google will be unlikely to tolerate without putting up a fight.

So is Google a little late to the party?

Probably not. Google still holds two very distinct advantages in this arena: a huge user base, and an intuitive, integrated, proven suite of advertising products.

Pinterest has yet to crack either of these, and it should be noted that they also cater to very different demographics in very different states of mind.

Amazon continues to go from strength to strength and is diversifying its portfolio of products is evermore interesting ways, but its paid advertising offering is not yet equipped to take on AdWords.

It has been known for quite some time that Google has been working tirelessly on its machine learning-based image search technology. Problems that a sentient being can deal with rather intuitively (distinguishing a sneaker from a loafer, for example) have historically been close to insoluble for machines.

How can marketers optimize for Google’s new “similar items” feature?

Things have progressed markedly in the last decade, but issues still linger with machine vision technology.

This helps to explain why so many other Google products have been launched before this one. It is not because of its lack of importance, but rather the converse; Google is keen to get this one right, as it is a hitherto untapped revenue stream.

In summary

Ours is a visual culture largely mediated by images, so this is a natural step for any search engine or social network. There is not necessarily a cap on the amount of suggested products that can be provided either, so long as there is an ongoing increase in image-based searches.

We may see a decline in traditional text-based searches as this e-commerce mechanism takes hold, however, and that will require Google and its advertisers to change their way of working.

This is not the finished product from Google, of that we can be certain. Through the rest of this year, we should expect improvements in the technology, accompanied by a slew of new advertising options.

If it wasn’t already, image search should be one of our core considerations for any search strategy.